People Services Consultant

City of Toronto•Union, NJ

2d•Onsite

About The Position

The People Services Consultant provides specialized guidance on human resources policies, practices, and procedures and develops and implements human resource strategies. The role focuses on workplace accommodations, return-to-work programs, disability management, and attendance management, supporting divisional leaders in fostering an inclusive, healthy, and high-performing workplace. The consultant contributes to continuous improvement through consultation, policy support, data analysis, training coordination, and evidence-based recommendations. Reporting to the Manager, Program Delivery & Support, the position is within Employment & Social Services, E&SS Business & Financial Supports. It is a full-time, temporary 12-month vacancy based at Metro Hall, 55 John St., Toronto. The schedule is Monday to Friday, 35 hours per week. Two positions are open. The annual salary range is $89,337 to $132,880.

Requirements

Post-secondary degree or diploma in a discipline relevant to the job function, such as Human Resources, Disability Management, Occupational Health and Safety, Human Rights, or Employee and Labour Relations, or an equivalent combination of education and experience.
Considerable experience providing human resource services and advice in areas such as workplace accommodations, disability management, attendance management, health and safety, and employee and labour relations within a large unionized or comparable organization.
Considerable experience assessing employee and organizational needs and developing practical solutions, recommendations, and workplace interventions to support operational and employee outcomes.
Experience designing, developing, implementing, and evaluating programs, training initiatives, consultation frameworks, and service improvements.
Experience leading projects from planning and development through implementation, evaluation, and continuous improvement.
Ability to analyze and interpret data, identify trends, develop recommendations, and communicate findings to varied audiences through reports, presentations, and briefing materials.
Comprehensive knowledge of human resources policies, practices, and applicable legislation, including the Occupational Health and Safety Act, Workplace Safety and Insurance Act, Accessibility for Ontarians with Disabilities Act, Employment Standards Act, Human Rights Code, and relevant collective agreements.
Ability to work effectively in a fast-paced, highly demanding environment while managing multiple priorities, deadlines, and competing demands.
Demonstrated ability to establish and maintain productive working relationships with senior leaders, management staff, front-line employees, union representatives, and other key stakeholders.
Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Excellent interpersonal, consultation, facilitation, and conflict-resolution skills, with sound judgment and discretion when handling confidential and sensitive matters.
Ability to lead cross-functional work groups, foster collaboration, build consensus among stakeholders, and deliver a high level of client service.
Strong organizational, analytical, and research skills, with the ability to manage multiple short- and long-term projects through completion.
Excellent verbal and written communication skills, with the ability to present complex information clearly and effectively to varied audiences.

Responsibilities

Assess and analyze employee and organizational needs to identify appropriate strategies, solutions, and workplace interventions.
Provide strategic direction on human resources issues, short- and long-term planning, and development of related policies and procedures.
Develop and implement execution plans associated with the section or division strategic plan, including plan development, communication, documentation, delivery, tracking, monitoring, and improvement.
Identify organizational development needs and trends, and recommend and implement programs and initiatives.
Liaise with colleagues to identify needs, conduct gap analyses, and provide recommendations.
Develop functions in collaboration with the City's human resources division, including Disability Management, Employee Health & Wellness, Employee Relations, Human Rights Office, and OH&S.
Recommend, design, re-engineer, and facilitate policies, procedures, and processes to meet program requirements and support high-quality service, continuous improvement, and service equity.
Develop and implement consultative frameworks, tools, and processes to support divisional human resource strategies, initiatives, and business needs.
Ensure corporate policy and division principles are reflected in training and organization development strategies and programs.
Lead assigned projects, ensuring effective teamwork and communication, high work quality, organizational performance, and continuous learning.