People Consultant

Okta • San Francisco, CA

2d • Hybrid

About The Position

The People Consultant works on Okta’s Manager Success & Experience team, which supports managers through an AI-first model that combines digital coaching and self-service resources with experienced human advisory. The role independently manages advisory cases that require deeper diagnosis, tailored coaching, or problem-solving beyond AI guidance and standard playbooks. It supports managers across the full manager lifecycle, including leadership effectiveness, employee development, team dynamics, organizational change, performance management, and early-stage employee relations.

The People Consultant owns cases from assessment through resolution or specialist handoff, using sound judgment within established decision-making frameworks. The role focuses on addressing root causes, building manager capability, and informing improvements to AI guidance and support resources. It partners with AI resource teams, Enablement, and regional specialists to strengthen manager capabilities and improve the support experience. This is a hybrid role requiring work in the San Francisco or Chicago office two days per week.

Requirements

• At least 5 years of relevant professional experience with a Bachelor’s degree, or at least 3 years with a Master’s degree, in Human Resources, HR Business Partnering, Employee Relations, management coaching, organizational development, or a related advisory discipline.
• Demonstrated ability to independently manage complex advisory cases, diagnose root causes, and exercise sound judgment within established decision-making boundaries.
• Strong coaching, communication, conflict-resolution, and stakeholder-management skills, including the ability to guide managers through sensitive conversations and challenging decisions.
• Working knowledge of leadership effectiveness, team development, performance management, employee engagement, early-stage employee relations, and appropriate specialist handoffs.
• Experience using AI-enabled tools and digital platforms to assess guidance, identify limitations, and determine when individualized human support is needed.
• Ability to assess risk, recognize patterns across cases, recommend practical improvements, and help managers build the skills and confidence to resolve future challenges independently.

Responsibilities

• Coach managers on leadership effectiveness, employee development, feedback, engagement, team dynamics, and organizational change.
• Independently assess and resolve advisory cases requiring individualized support beyond AI guidance and standard playbooks.
• Diagnose root causes of performance challenges, communication breakdowns, interpersonal conflict, and organizational barriers, and recommend sustainable solutions.
• Guide managers through performance improvement plans, sensitive conversations, documentation, and related employment decisions within delegated authority.
• Apply established risk and escalation frameworks to determine when matters require Employee Relations & Compliance (ER&C), Employment Legal, Strategic PBPs, Labor Relations, or regional specialists.
• Maintain clear case documentation, track agreed actions, and assess intervention effectiveness to support lasting outcomes.
• Identify recurring case themes, gaps in AI guidance, and opportunities to improve coaching content, knowledge resources, workflows, and escalation criteria in partnership with AI resource teams and Enablement.

Benefits

• Okta describes its employee experience as supporting well-being, driving social impact, developing talent, and fostering connection and community.
• Immersive, in-person onboarding experience designed to accelerate impact and connect new hires to the mission and team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level