People Services Coordinator

Arlo Hotels•New York, NY

2d•Onsite

About The Position

Arlo Hotels is seeking a passionate and dynamic People Services Coordinator for the Arlo Williamsburg hotel. The role assists the General Manager with day-to-day human resources support, including recruitment and selection, performance management, employee relations, retention, employment legislation, policies and procedures, compliance, and health and safety. The Coordinator supports hotel team members and leadership, maintains confidential and accurate employee records, contributes to employee engagement and training initiatives, and acts as a brand ambassador who embodies Arlo’s culture.

Requirements

At least 3 years of human resources experience in a hotel or related industry.
A university or college bachelor’s degree, diploma, or certificate in Human Resources Management.
Service-focused, with an understanding of the principles and processes needed to provide exceptional, personal service in a timely manner.
Working knowledge of human resources disciplines, including benefits, compensation, training, recruitment, performance management, and employee relations.
Knowledge of and practical experience with relevant state and federal employment standards.
Proven ability to build strong working relationships both inside and outside the organization.
Excellent communication and organizational skills.

Responsibilities

Use judgment supported by human resources knowledge and practical experience.
Lead the delivery of human resources policies, practices, and programs.
Assist with recruitment and selection for some hourly positions.
Assist with training and development programs alongside the Director of Learning and Development, including cultural, health and safety, and other related training.
Support onsite environmental matters, including breakroom maintenance and upkeep, seasonal décor, and ordering breakroom supplies.
Maintain daily postings and communications, including birthday and anniversary recognition, new-hire announcements, Movers and Shakers, and workers’ compensation announcements.
Coordinate recognition and celebration activities, including monthly birthday celebrations, Team Member and Manager of the Quarter recognition, holiday celebrations, Arlo celebrations, and Values Celebration Week.
Coordinate monthly meetings, including scheduling GM Roundtables with each property, attending, taking minutes, and ensuring notes and action plans are shared and followed up.
Work with the General Manager and Chief Engineer to coordinate Health and Safety Meetings, take minutes, and follow up on action items.
Conduct quarterly locker audits with the property and support locker cleanliness and consistency.
Support the uniform program and distribution.
Serve as a WOW Moments Ambassador, maintain the WOW board, and collect WOW Cards.
Conduct quarterly 19 Audits.
Maintain and ensure compliance of employee files, preserving their accuracy, integrity, and confidentiality.
Assist with the Health and Safety Program, including compliance with applicable legislation, First Aid, and spearheading the Safety Committee.
Assist the leadership team and/or People Services in maintaining an open-door policy for team members.
Partner with the Leadership Team to champion the Employee Engagement Survey process, interpret results, and support the development and implementation of action plans.
Represent Arlo Hotels as a brand ambassador and embody Arlo’s culture.
Update job knowledge by participating in conferences and educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.