People Services Generalist (HR)

Pier Sixty Six•Fort Lauderdale, FL

About The Position

The People Services Generalist supports the daily operations of the People Services department through administrative, recruitment, onboarding, employee relations, and team member support. The role helps ensure efficient HR processes, accurate recordkeeping, compliance with company policies and employment regulations, and a positive team member experience. Working closely with department leaders and team members, the Generalist supports the full employee lifecycle, from recruitment and onboarding through employment changes and separation. The position requires maintaining confidentiality and delivering service consistent with the standards of a luxury hospitality environment.

Requirements

Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred; equivalent relevant experience may be considered.
Two to four years of progressive human resources experience preferred.
Experience in employee relations, investigations, performance management, recruitment, and HR administration.
Knowledge of applicable employment laws and HR best practices.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
Ability to sit, stand, and walk for extended periods as required by daily responsibilities.
Ability to use a computer, telephone, and standard office equipment for extended periods.
Ability to move throughout the property to support HR operations, team member meetings, training sessions, and employee events.
Ability to occasionally lift or carry office supplies and materials weighing up to 15 pounds, with or without reasonable accommodation.

Nice To Haves

Previous experience in hospitality, resort, hotel, or another fast-paced operational environment.
Experience with HRIS and applicant tracking systems.
Professional HR certification, such as SHRM-CP or PHR.

Responsibilities

Serve as a primary contact for team members and leaders with questions about HR policies, workplace concerns, and employment practices.
Conduct employee relations investigations by gathering statements, interviewing participants, reviewing documentation, and preparing investigation summaries.
Guide managers on coaching, corrective action, performance concerns, and documentation.
Promote a respectful workplace and consistent application of company policies.
Maintain confidential employee relations and investigation records.
Identify workplace trends and recommend solutions to improve engagement and retention.
Support corrective action and follow-up plans with HR leadership.
Partner with department leaders to identify staffing needs and support recruitment strategies.
Coordinate job postings, candidate screening, interviews, selection processes, career fairs, community outreach, university partnerships, and other recruitment initiatives.
Maintain candidate records in the applicant tracking system and assist with workforce planning, staffing reports, and recruitment metrics.
Support international recruitment and J-1 exchange visitor programs as assigned.
Coordinate new-hire onboarding and orientation, and ensure required employment documentation and background screening are completed.
Process and document promotions, transfers, internal opportunities, status changes, and separations.
Support internal mobility initiatives and follow eligibility criteria and approval processes.
Conduct or coordinate exit interviews and identify opportunities to improve retention and the employee experience.
Maintain personnel files and employee records throughout the employment lifecycle.
Coach managers on performance management, documentation, and employee development.
Assist with performance evaluations, goal-setting, performance improvement plans, leadership development, manager training, succession planning, internal promotions, and career development.
Coordinate mandatory, compliance, and professional development training; monitor completion and maintain training records.
Support the development and implementation of HR policies, standard operating procedures, and training materials.
Facilitate or support onboarding sessions, leadership workshops, and team member education programs.
Promote continuous learning and service excellence across departments.
Maintain confidential employee records, HRIS data, and personnel documentation.
Assist with employee benefits, leave documentation, and other HR programs in coordination with internal teams.
Support compliance with federal, state, and local employment laws, including wage and hour requirements, employment eligibility verification, and workplace policies.
Assist with internal audits, employment documentation reviews, and reporting requirements.
Prepare HR reports on headcount, turnover, recruitment, retention, employee relations, and other performance indicators.
Ensure HR processes are completed accurately and on time.
Assist with reviewing and updating employee handbooks, policies, forms, and standard operating procedures.
Coordinate employee recognition programs, engagement activities, and team member events.
Support initiatives to strengthen workplace culture, inclusion, communication, and employee satisfaction.
Work with department leaders to identify ways to improve morale, retention, and the employee experience.
Promote company values and service standards through daily interactions and HR initiatives.
Maintain strict confidentiality, exercise sound judgment, build effective working relationships, and demonstrate professionalism, discretion, and service excellence.
Perform other duties as assigned by HR leadership.