People Operations Generalist (HR Generalist)

Remarcable, Inc. • Chicago, IL

2d • $70,000 - $85,000

About The Position

Remarcable is hiring a People Operations Generalist to own day-to-day HR operations, primarily for its U.S. locations, as the company scales. Reporting to the VP, People, this role is part of a small People team and works closely with colleagues in the U.S. and Vancouver, B.C. The role owns Rippling HRIS and data, employee lifecycle transactions, onboarding and offboarding, benefits and payroll inputs, compliance, and policy. It also builds scalable processes, systems, documentation, and self-service resources to support company growth.

The Generalist supports employees and managers across Marketing, Sales, Customer Success, Engineering, Product, and G&A. Responsibilities span employee relations, recruiting partnership, performance and engagement programs, total rewards, compliance, and People projects. The position primarily supports U.S. employees, including remote employees across multiple states, and coordinates with the Vancouver-based People team on company-wide policies.

Requirements

• 3–5 years of HR experience, including at least 2 years in a generalist or People Operations role.
• Experience at a high-growth startup or scale-up, ideally in SaaS or technology.
• Experience with Rippling HRIS and/or Payroll.
• Solid working knowledge of U.S. employment law, including multi-state compliance for remote employees.
• Demonstrated judgment handling employee relations, investigations, and confidential matters.
• Hands-on experience administering an HRIS such as Rippling, BambooHR, HiBob, or Workday.
• Strong Excel or Google Sheets skills and close attention to detail with HR data.
• Strong communication skills and sound judgment when advising managers on policy and process.
• Comfort with ambiguity and a builder’s mindset, including the ability to create structure and take on both strategic and tactical work.

Nice To Haves

• Experience supporting employees in Canada, especially under B.C. Employment Standards, or managing a cross-border workforce.
• Experience with benefits renewals, compensation cycles, or equity programs.
• Familiarity with construction, trades, or field-based industries, or supporting go-to-market and implementation teams.
• HR certification such as SHRM-CP/SCP, PHR/SPHR, or CPHR.

Responsibilities

• Own the Rippling HRIS, including data entry, audits, workflows, permissions, and integrations with payroll and benefits.
• Process employee lifecycle transactions, including hires, job and pay changes, transfers, leaves, and terminations.
• Build and maintain HR reporting on headcount, turnover, time to hire, compensation, and engagement metrics.
• Document HR processes; develop templates, checklists, and self-service resources for employees and managers.
• Evaluate, implement, and improve HR tools, and automate manual work where possible.
• Serve as the first point of contact for HR questions from employees and managers across company functions.
• Guide managers on policies, documentation, and HR processes, and support performance conversations.
• Lead employee relations matters from intake through investigation, documentation, and resolution, escalating matters as needed.
• Partner with Recruiting and U.S. hiring managers on workforce plans, job descriptions, interview processes, and offers.
• Own a welcoming, consistent onboarding experience for U.S. hires, including remote employees across multiple states.
• Manage offboarding, exit interviews, and related documentation.
• Run performance review, goal-setting, and promotion cycles, and help managers calibrate fairly.
• Support learning and development programs, career frameworks, and manager training.
• Run engagement surveys, develop action plans from the results, and support culture, recognition, and team events.
• Administer enrollment and renewals for U.S. benefits plans and answer employee questions, working with brokers and carriers.
• Support compensation work, including salary benchmarking, merit cycles, equity communication, and leveling.
• Partner with Finance and Payroll on accurate, timely payroll inputs, leaves, and employee changes for U.S. employees.
• Maintain compliance of policies, handbooks, and practices with U.S. federal, state, and local law, including for multi-state remote employees, and coordinate company-wide policies with the Vancouver team.
• Manage leaves of absence, accommodations, I-9s, and required filings and postings.
• Draft and update policies as the company grows, and train managers on them.
• Lead or support People projects such as new-market or new-state expansion, HR technology rollouts, organizational changes, and integration of new teams.
• Raise ideas and risks and support other team needs as they arise.

Benefits

• Competitive salary and performance-based bonus.
• Comprehensive health and wellness benefits, including Medical, Dental, Vision, STD, LTD, and Life Insurance.
• 401(k) with company match.
• Opportunity to shape HR systems and processes as the company scales.
• Opportunity to grow with a fast-scaling tech company.
• Collaborative, mission-driven culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed