People Operations Generalist

Abridge•San Francisco, CA

6d•$130,000 - $150,000•Hybrid

About The Position

Abridge is seeking a People Operations Generalist to maintain and improve core People Operations work, including onboarding, benefits, workers’ compensation, compliance, and HR support. The role works closely with the Head of People Operations and the broader People team to keep operations running smoothly and build processes that scale with the company. The position is suited to someone proactive, resilient to shifting priorities, comfortable with ambiguity, detail-oriented, and ready to take ownership in a fast-growing startup. The role handles employee questions and HR systems, owns new-hire onboarding, administers benefits and workers’ compensation claims, and manages compliance programs and reporting. It also maintains documentation, supports audits and regulatory inquiries, and partners with Payroll, Legal, Finance, and IT. The position is hybrid, based in San Francisco, with in-office work on Mondays, Wednesdays, and Fridays.

Requirements

3–5 years of experience in People Operations, HR Generalist, or HR Coordinator roles.
Hands-on experience with an HRIS.
Experience administering benefits and managing workers’ compensation claims.
Working knowledge of federal and multi-state compliance requirements, including EEO-1 reporting and required training mandates.
Ability to prioritize independently in a fast-paced environment where priorities shift.
Proactive, solutions-first approach, including noticing and addressing gaps without waiting to be asked.
High attention to detail and strong organizational skills.
Excellent written and verbal communication skills, including the ability to explain HR and compliance topics clearly to employees.

Nice To Haves

Experience with Rippling, which is strongly preferred.

Responsibilities

Triage and respond to employee questions in the HR ticketing system promptly and accurately, escalating when needed.
Use Rippling to manage employee data and generate reports, identifying and correcting data issues.
Identify recurring HR support questions and develop self-service resources or process improvements.
Manage new-hire onboarding from offer through the first day, including paperwork, Rippling setup, and coordination with IT on devices and access.
Ensure new hires have a smooth, organized onboarding experience and improve that experience as hiring increases.
Administer employee benefits, including enrollments, qualifying life events, open enrollment, and renewals, and serve as the first point of contact for benefits questions.
Manage workers’ compensation claims from start to finish.
Manage compliance programs, including audits, harassment prevention training, and other regulatory mandates.
Lead compliance reporting, including EEO-1 and state-specific filings, ensuring submissions are timely and accurate.
Maintain internal documentation, including policies, calendars, and audit trails, and develop scalable processes.
Support audits and respond to regulatory inquiries with thorough documentation and clear processes.
Partner with Payroll, Legal, Finance, and IT to provide employees with a seamless experience.
Address operational gaps and help bring clarity and structure as the company grows.

Benefits

14 paid holidays.
Flexible PTO for salaried employees and accrued time off for hourly employees.
Medical, dental, and vision coverage for full-time employees and their families.
Monthly HSA contributions for employees who choose a High Deductible Health Plan.
Paid parental leave for full-time employees.
Family-forming resources and financial support.
401(k) contribution matching.
Tax-free personal device allowance.
Flexible Spending Accounts and commuter benefits.
Monthly Lifestyle Wallet contributions for fitness, professional development, coworking, and more.
Access to therapy and coaching for mental health support.
Paid sabbatical leave after five years of employment.
Competitive compensation and equity grants for full-time employees.
Flexible work hours.
Ongoing learning opportunities.