People Services Generalist (HR)

CoralTree Hospitality•Fort Lauderdale, FL

2d•Onsite

About The Position

Pier Sixty-Six Resort is seeking a People Services Generalist to support the daily operations of its People Services department. The role provides administrative, recruitment, onboarding, employee relations, and team member support, helping ensure efficient HR processes, accurate records, compliance with company policies and employment regulations, and a positive team member experience. The Generalist works with department leaders and team members across the full employee lifecycle, from recruitment and onboarding through employment changes and separation, while maintaining confidentiality and delivering service consistent with a luxury hospitality environment. The position handles employee relations inquiries and investigations; supports recruitment, talent acquisition, onboarding, performance management, training, HR administration, compliance, engagement, and retention; and maintains confidential personnel, candidate, and training records. It also coaches managers, coordinates HR programs and events, prepares workforce and HR reports, and performs other duties assigned by HR leadership. The position operates primarily in an office within a luxury resort and regularly interacts with team members and leaders across departments. It balances administrative work with employee-facing activities, requires professional handling of sensitive situations, and calls for adaptability as operational priorities change. Physical requirements include sitting, standing, and walking for extended periods; extended use of a computer, telephone, and standard office equipment; moving throughout the property; and occasionally lifting or carrying supplies weighing up to 15 pounds, with or without reasonable accommodation.

Requirements

Experience in employee relations, investigations, performance management, recruitment, and HR administration.
Knowledge of applicable employment laws and HR best practices.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

Nice To Haves

Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field; equivalent relevant experience may be considered.
Two to four years of progressive human resources experience.
Experience in hospitality, resort, hotel, or another fast-paced operational environment.
Experience with HRIS and applicant tracking systems.
Professional HR certification, such as SHRM-CP or PHR.

Responsibilities

Serve as a primary contact for team members and leaders with questions about HR policies, workplace concerns, and employment practices.
Conduct employee relations investigations by gathering statements, interviewing involved parties, reviewing documentation, and preparing summaries.
Advise managers on coaching, corrective action, performance concerns, and documentation.
Promote a respectful workplace and consistent application of company policies; maintain confidential investigation records.
Identify workplace trends and recommend ways to improve engagement and retention; support corrective-action and follow-up plans with HR leadership.
Partner with department leaders to identify staffing needs and support recruitment strategies.
Coordinate job postings, candidate screening, interviews, selection processes, career fairs, outreach, university partnerships, and other recruitment initiatives.
Maintain candidate records in the applicant tracking system and assist with workforce planning, staffing reports, and recruitment metrics.
Support international recruitment and J-1 exchange visitor programs as assigned, coordinating with sponsors and applicable requirements.
Coordinate new-hire onboarding and orientation, and ensure required employment documents and background screening are completed.
Process and document promotions, transfers, internal opportunities, status changes, and separations, following eligibility and approval processes.
Conduct or coordinate exit interviews and maintain personnel files and employee records throughout the employment lifecycle.
Coach managers on performance management, documentation, and employee development; assist with evaluations, goal setting, and performance improvement plans.
Support leadership development, manager training, succession planning, internal promotions, and career development initiatives.
Coordinate mandatory, compliance, and professional development training; monitor completion and maintain training records.
Support the creation and implementation of HR policies, procedures, and training materials; facilitate or assist with onboarding, leadership workshops, and team member education.
Maintain accurate and confidential employee records, HRIS data, and personnel documentation.
Assist with employee benefits, leave documentation, and other HR programs in coordination with appropriate internal teams.
Support compliance with federal, state, and local employment laws, including wage and hour requirements, employment eligibility verification, and workplace policies.
Assist with internal audits, employment-documentation reviews, and reporting; prepare reports on headcount, turnover, recruitment, retention, employee relations, and other KPIs.
Ensure HR processes are completed accurately and on time; assist with reviewing and updating handbooks, policies, forms, and procedures.
Coordinate recognition programs, engagement activities, and team member events; support initiatives for workplace culture, inclusion, communication, and satisfaction.
Work with department leaders to improve morale, retention, and the team member experience, and promote company values and service standards.
Maintain strict confidentiality, exercise sound judgment, build effective working relationships, and demonstrate professionalism, discretion, and service excellence.
Perform other duties as assigned by HR leadership.