People Operations Partner

Blank Street•Boston, MA

21h

About The Position

The People Operations Partner is a trusted, field-facing partner to Blank Street’s multi-unit food and beverage organization, supporting stores across multiple markets during a period of growth. The role works closely with Operations Managers, General Managers, Shift Leads, and Baristas to strengthen teams, improve performance, and support the employee experience. It combines strategic partnership with hands-on execution across employee relations, performance, engagement, staffing, and talent development. The position requires regular time in stores and frequent travel across supported markets. The People Operations Partner coaches field leaders, manages employee relations matters and investigations, supports hiring and onboarding, and helps leaders apply People policies and practices consistently while accounting for each store’s operational realities. The role reports to the HRBP Manager and must be based in Boston, with flexibility to travel throughout the market as needed.

Requirements

At least 4 years of HR or People Operations experience, including experience supporting frontline, hourly, or field-based teams.
Working knowledge of labor laws and compliance requirements.
Demonstrated experience coaching managers and partnering with leaders on employee relations, performance, and team challenges.
Ability to manage multiple priorities and meet deadlines in a high-volume environment.
Ability to stay organized and detail-oriented across multiple workstreams.
Comfort using HR systems and tools, including HRIS, ATS, and Google Suite.
Ability to handle sensitive information with discretion and sound judgment.
Ability to travel regularly to stores and across supported markets as needed.
Must be based in Boston and flexible to travel throughout the market as needed.

Nice To Haves

Experience in food and beverage, hospitality, retail, or another high-volume, customer-facing environment.

Responsibilities

Partner with Talent Acquisition and Operations Managers on hiring strategy, interview calibration, and workforce planning across supported markets.
Assess talent quality, team fit, and long-term potential to support strong hiring decisions.
Ensure new hires receive a smooth, consistent onboarding experience from offer acceptance through ramp-up.
Identify hiring gaps, staffing risks, and organizational needs, and translate operational priorities into people strategies.
Coach General Managers, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics.
Drive execution of People programs, including performance coaching frameworks, engagement action planning, and policy rollouts.
Support internal promotions, succession planning, and leadership development across supported markets.
Help leaders navigate difficult conversations confidently, fairly, and consistently.
Identify opportunities to strengthen leadership capabilities and improve team effectiveness.
Lead employee relations matters and investigations from intake through resolution, maintaining strong documentation and exercising sound judgment and professionalism.
Identify trends in turnover, attendance, engagement, and performance, and partner with Operations on proactive action.
Serve as a trusted resource for employees and managers while balancing employee experience with business needs.
Build relationships across supported markets to maintain awareness of team health, morale, and operational challenges.
Use employee feedback, people data, and field-leader relationships to identify opportunities to improve retention and engagement.
Partner with Talent Acquisition, Payroll, Training, Finance, and Operations to support smooth business operations.
Advise field leaders on People policies, compliance, documentation, and risk.
Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decision-making.
Help ensure People practices are applied consistently across markets while accounting for the realities of each store and team.
Travel regularly to stores and across supported markets as needed.

Benefits

Equity package.
15 days of annual leave, in addition to company-observed holidays and sick time.
Three health plan options, with full coverage available for two employee-only tiers.
Commuter benefits.
Parental leave.
Bereavement leave.
Free coffee, matcha, and other items through the Regulars program.
Regular team social outings.
Free Blank Street swag.
Healthcare benefits.