People Operations Partner

Blank Street • Boston, MA

1d • $80,000 - $100,000

About The Position

The People Operations Partner is a trusted, highly field-facing partner to Blank Street’s field organization, supporting a high-volume, multi-unit food and beverage business across multiple markets. The role partners with Operations Managers, General Managers, Shift Leads, and Baristas to strengthen teams, elevate performance, and support the employee experience during a period of growth. It combines strategic partnership with hands-on execution across employee relations, performance, engagement, staffing, and talent development. The position involves regular time in stores and frequent travel across supported markets, and reports to the HRBP Manager.

The partner works with Talent Acquisition and Operations on hiring strategy, interview calibration, workforce planning, onboarding, and identifying staffing gaps and organizational needs. They coach field leaders, support performance and engagement programs, internal promotions, succession planning, and leadership development, and guide managers through difficult conversations. They lead employee relations matters and investigations, monitor workforce trends, advise on policy and compliance, and collaborate with teams including TA, Payroll, Training, Finance, and Operations to support business operations and decision-making.

Requirements

• At least 4 years of HR or People Operations experience, including support for frontline, hourly, or field-based teams.
• Working knowledge of labor laws and compliance requirements.
• Demonstrated experience coaching managers and partnering with leaders on employee relations, performance, and team challenges.
• Proven ability to manage multiple priorities and meet deadlines in a high-volume environment.
• Ability to stay organized and detail-oriented across multiple workstreams.
• Comfort using HR systems and tools, including HRIS, ATS, and Google Suite.
• Ability to handle sensitive information with discretion and sound judgment.
• Ability to regularly travel to stores and across supported markets as needed.
• Must be based in Boston and have flexibility to travel throughout the market as needed.

Nice To Haves

• Experience in food and beverage, hospitality, retail, or another high-volume, customer-facing environment.

Responsibilities

• Partner with Talent Acquisition and Operations Managers on hiring strategy, interview calibration, and workforce planning across supported markets.
• Assess talent quality, team fit, and long-term potential to support hiring decisions.
• Ensure new hires have a smooth, consistent onboarding experience from offer acceptance through ramp-up.
• Identify hiring gaps, staffing risks, and organizational needs, and translate operational priorities into people strategies.
• Coach General Managers, Shift Leads, and Operations Managers on performance management, accountability, feedback, and team dynamics.
• Drive execution of People programs, including performance coaching frameworks, engagement action planning, and policy rollouts.
• Support internal promotions, succession planning, and leadership development across supported markets.
• Help leaders navigate difficult conversations confidently, fairly, and consistently.
• Identify opportunities to strengthen leadership capabilities and improve team effectiveness.
• Lead employee relations matters and investigations from intake through resolution, maintaining strong documentation and exercising sound judgment and professionalism.
• Identify trends in turnover, attendance, engagement, and performance, and partner with Operations on proactive action.
• Serve as a trusted resource for employees and managers while balancing employee experience with business needs.
• Build relationships across supported markets to maintain awareness of team health, morale, and operational challenges.
• Use employee feedback, people data, and field-leader relationships to identify opportunities to improve retention and engagement.
• Partner with TA, Payroll, Training, Finance, and Operations to support smooth business operations.
• Advise field leaders on People policies, compliance, documentation, and risk.
• Use people data, operational trends, and feedback to identify risks, recommend solutions, and support business decision-making.
• Help ensure People practices are applied consistently across markets while accounting for store and team realities.
• Regularly travel to stores and across supported markets as needed.

Benefits

• Annual base salary of $80,000–$100,000.
• Equity package.
• 15 days of annual leave, in addition to company-observed holidays and sick time.
• Three health plan options, with full coverage available for two employee-only tiers.
• Commuter benefits.
• Parental leave.
• Bereavement leave.
• Free coffee, matcha, and other offerings through the Regulars program.
• Regular social outings with the team.
• Free Blank Street swag.
• Healthcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed