People Operations Lead - North America

Morgan Street•Chicago, IL

3d•Hybrid

About The Position

Morgan Street Holdings is seeking a hands-on Lead People Operations Specialist for its North America People Operations team. This individual-contributor role serves as a senior subject-matter expert across HR systems, project management, and compliance. The role focuses on improving People Operations services and technology, shaping the roadmap to support organizational growth, and continuously improving employee experiences, with particular emphasis on automation and technology-enabled processes. The position supports employees in the United States and Canada and serves as a lead specialist and escalation point across payroll, compensation, onboarding and offboarding, employee database administration, leaves of absence, relocation, immigration, HR compliance, and reporting. It partners with the People Operations team and leadership to prioritize projects, guide team members, manage initiatives from planning through delivery, and improve the employee lifecycle. The role also supports HRIS projects and business processes, strengthens operational documentation and reporting, and maintains cross-functional relationships while ensuring confidentiality and compliance. The role reports to the Manager, North America People Operations, and is part of the Global People Operations team. It has no direct reports. The starting salary is between $90,000 and $100,000. The position uses a hybrid work model.

Requirements

At least 5 years of experience in People Operations and employee lifecycle data administration, including leaves and accommodations, immigration, and onboarding/offboarding.
At least 2 years of experience managing HR or HR systems projects, with a record of delivering on time and to scope across multiple stakeholders.
At least 5 years of experience with HRIS systems.
Working knowledge of United States and Canadian employment legislation, data protection, and HR compliance requirements.
Strong technology aptitude, including familiarity with automation and AI tools.
Strong relationship-building and influencing skills, including the ability to lead initiatives and guide others without direct authority.
Ability to collect and analyze data to develop data-driven decisions.
Attention to detail and an experience-driven approach to problem-solving.

Nice To Haves

Experience with SuccessFactors HRIS.

Responsibilities

Serve as the lead specialist and escalation point for North America People Operations services, including payroll, compensation, onboarding and offboarding, employee database administration, leaves of absence, relocation, immigration, HR compliance, and reporting.
Provide guidance, training, and knowledge sharing to team members on systems, processes, and compliance requirements.
Partner with the team and People Operations leadership to prioritize project work alongside day-to-day operations in alignment with the HR strategic roadmap.
Manage People Operations projects from initiation through delivery, including scoping, planning, timelines, risk tracking, stakeholder communication, and status reporting.
Develop and refine standard operating procedures and process maps, and create an internal knowledge base of People Operations-owned processes to support consistency across operating companies.
Help review and define service-level agreements (SLAs) and key performance indicators (KPIs), and produce regular reporting and analysis to support changing business needs and proactive service.
Own North America HR compliance activities, improving processes, controls, and audits to support legal compliance and data accuracy, and stay current on employment legislation in the United States and Canada.
Support HRIS projects, including configuration, testing, releases, data integrity, and user support; design and own business processes that run on the system.
Identify and execute automation and AI technology opportunities to streamline People Operations processes.
Build relationships with the wider HR team and business partners, including Finance, IT, and Legal, and collaborate cross-functionally on projects.
Maintain confidentiality and ensure applicable legal, employment legislation, and data-protection requirements are met.