People Operations Lead - North America

Morgan Street Holdings•Chicago, IL

1d•Hybrid

About The Position

Morgan Street Holdings is seeking a hands-on Lead People Operations Specialist for its North America People Operations team. This individual-contributor role serves as a senior subject-matter expert across HR systems, project management, and compliance. The role focuses on improving People Operations services and technology, shaping the roadmap for meeting growth demands, and continuously improving employee experiences, with particular emphasis on automation and technology-enabled process improvement. It has no direct reports and reports to the Manager, North America People Operations, as part of the Global People Operations team. The position leads and supports People Operations services in the United States and Canada, including payroll, compensation, onboarding and offboarding, employee database administration, leaves of absence, relocation, immigration, HR compliance, and reporting. It provides technical and process guidance to team members, manages projects from initiation through delivery, develops process documentation and knowledge resources, and supports service-level and performance measurement. The role also owns North American HR compliance activities, supports HRIS projects and business processes, identifies automation and AI opportunities, and partners with teams including Finance, IT, and Legal while maintaining confidentiality and meeting legal and data-protection requirements.

Requirements

At least 5 years of experience in People Operations and employee lifecycle data administration, including leaves and accommodations, immigration, and onboarding/offboarding.
At least 2 years of experience managing HR or HR systems projects, with a track record of delivering on time and to scope across multiple stakeholders.
At least 5 years of experience with HRIS systems; SuccessFactors is preferred.
Working knowledge of US and Canadian employment legislation, data protection, and HR compliance requirements.
Strong aptitude for technology, including automation and AI tools.
Strong relationship-building and influencing skills, including the ability to lead initiatives and guide others without direct authority.
Ability to collect and analyze data to develop data-driven decisions.
Attention to detail and an experience-driven approach to problem-solving.

Nice To Haves

Experience with SuccessFactors HRIS.

Responsibilities

Serve as the lead specialist and escalation point for People Operations services, including payroll, compensation, onboarding and offboarding, employee database administration, leaves of absence, relocation, immigration, HR compliance, and reporting across the United States and Canada.
Provide guidance, training, and knowledge sharing to People Operations team members on systems, processes, and compliance requirements.
Work with the team and People Operations leadership to prioritize project work alongside daily operations and create capacity for initiatives aligned with the HR strategic roadmap.
Manage People Operations projects from initiation through delivery, including scoping, planning, timelines, risk tracking, stakeholder communication, and status reporting.
Partner with the Global People Operations Director, People Leadership Team, and other stakeholders to improve employee lifecycle experiences and customer service.
Develop and refine standard operating procedures and process maps, and build an internal knowledge base of People Operations-owned processes to promote consistency across operating companies.
Help review and define SLAs and KPIs, and produce regular reporting and analysis to respond to changing business needs and support a customer-focused, proactive team.
Own North American HR compliance activities, developing and improving processes, controls, and audits to support legal compliance and data accuracy, and stay current on US and Canadian employment legislation.
Support HRIS projects, including configuration, testing, releases, data integrity, and user support, and help design and own the business processes that run on the system.
Identify and execute automation and AI technology opportunities to streamline People Operations processes.
Build and maintain relationships with the wider HR team and business partners, including Finance, IT, and Legal, and collaborate cross-functionally on projects.
Maintain confidentiality and ensure legal and compliance requirements, including employment legislation and data protection, are met.