Change Lead, North America
About The Position
Zurich Cover-More is seeking a Change Lead to drive the people side of Project Sirius, a major transformation program modernizing technology, processes, customer experiences, and ways of working across the business. The role leads organizational change across North America, partnering with business leaders, product and operations teams, technology teams, and global stakeholders to prepare people, partners, and processes to adopt new capabilities and achieve lasting business outcomes. The role is remote for candidates located in the Central or Eastern Time Zone of the USA. It is a contract position through 31 December 2028. The proposed salary range is $102,560–$153,840.
Requirements
- A strong track record leading organizational change for large-scale technology or business transformation programs.
- Experience developing change strategies, impact assessments, stakeholder plans, communications, training, and readiness frameworks.
- Exceptional stakeholder management and influencing skills, including experience partnering with senior leaders.
- Experience operating across complex, multi-stakeholder environments with global and regional teams.
- Ability to simplify complex change into practical, engaging, and actionable messages.
- Experience measuring adoption, organizational readiness, and business outcomes.
- Knowledge of structured change methodologies such as Prosci ADKAR or equivalent.
- Experience working within agile, waterfall, or hybrid delivery environments.
- A relevant degree or equivalent professional experience.
Responsibilities
- Develop and execute an integrated change strategy aligned with the global transformation roadmap.
- Assess impacts across people, processes, systems, customer journeys, and partner interactions.
- Lead stakeholder engagement, sponsor alignment, and change champion networks.
- Drive adoption of shared global processes while balancing regional business requirements.
- Prepare teams for changes involving digital customer experiences, case management, claims, policy servicing, automation, data, and reporting.
- Shape communications, learning, and readiness activities to support successful implementation.
- Partner with business leaders to define future ways of working and identify capability gaps.
- Assess readiness for major releases and provide recommendations for go-live decisions.
- Measure adoption, gather feedback, and implement actions that embed sustainable change.
- Support automation, AI, and process transformation initiatives by helping teams adapt to new roles, skills, controls, and workflows.
Benefits
- Flexible work arrangements and work-life balance.
- Comprehensive onboarding and continuous professional development.
- Annual and personal leave, anniversary leave, volunteer leave, and paid parental leave.
- Complimentary travel insurance.
- Potential short-term incentive bonuses and merit increases.
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
