People Operations Lead

Courier Health • New York, NY

18d • $140,000 - $175,000 • Onsite

About The Position

Courier Health is hiring a People Operations Lead to build the people infrastructure, data, and programs that support its growing team. The role reports to the Chief People Officer and begins as a standalone position, with an opportunity to use AI to expand the function’s capacity. The company has grown from 60 to 140 employees and is looking for someone to develop systems that can support further growth.

The People Operations Lead will establish repeatable systems and documentation, determine which HR processes to bring in-house, automate, or retire, and create people metrics and executive dashboards. The role owns total rewards, including compensation, benefits, and equity, and the employee lifecycle from offer to exit. It also supports benefits, leave, payroll, and immigration matters requiring judgment, and develops employee recognition practices while helping maintain the company’s culture as it grows.

Courier Health is an NYC-based, office-first company. Employees collaborate in person four days per week. The target annual salary range is $140,000–$175,000, plus equity and benefits.

Requirements

• At least 5 years of experience in People Operations or HR, including experience at an early-stage technology company that scaled from Series A or B.
• Hands-on experience with a PEO and bringing HR administration in-house.
• Proven ownership of total rewards, including salary band design, benchmarking, and pay equity analysis.
• Experience building AI-powered workflows in an HR or People context.
• Advanced spreadsheet skills and strong fluency in HRIS and reporting tools.
• Strong generalist experience across benefits, leave, payroll, and compliance.
• A track record of building processes where none existed and taking initiative by starting with a draft.
• Strong judgment and discretion, including the ability to determine what to escalate and handle sensitive matters appropriately.
• Clear, concise written communication.

Nice To Haves

• Program management experience running cross-functional initiatives.

Responsibilities

• Build people operations systems, processes, and documentation that do not depend on any one person.
• Decide which HR processes to bring in-house, automate with AI, or retire.
• Define relevant people metrics, build dashboards, and translate the data into actionable insights for executives.
• Own total rewards, including compensation, benefits, equity, salary bands, benchmarking, and pay equity analysis.
• Manage the employee lifecycle from offer to exit.
• Handle benefits, leave, payroll, and immigration questions that require judgment.
• Develop employee recognition practices and help maintain the team’s culture as the company grows.

Benefits

• 100% paid employee health benefit options, including medical, dental, and vision.
• 401(k) with employer-funded match.
• Unlimited vacation.
• Commuter benefits.
• Paid parental leave.
• Catered lunch on Fridays.
• Wellness stipend.
• Equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed