People Operations Coordinator

Viral Nation Inc.•Toronto, ON

11d•CA$50,000 - CA$65,000

About The Position

The People Operations Coordinator plays a central role in delivering a seamless and impactful employee experience across the employee lifecycle. From coordinating onboarding and maintaining employee data to supporting key initiatives and process improvements, you’ll help create consistent, scalable experiences that keep our People programs running smoothly. This role is ideal for someone early in their career who is organized, detail-oriented, and eager to build a career in People Operations. We’re looking for someone who takes ownership of their work, approaches challenges with curiosity and humility, and is motivated to learn and grow. We don’t expect you to have experience in every aspect of the role. Through mentorship, coaching, and hands-on experience, you’ll have the opportunity to develop your skills alongside a team that values growth and development. This position reports to the Sr. Manager, People Operations. You’ll work closely with the People Operations Specialist, who will provide day-to-day guidance across core People Operations processes, and collaborate with HR Business Partners, Talent Acquisition, IT, and Finance to deliver an exceptional employee experience and support the business’s continued growth.

Requirements

1+ years of professional experience, including internships or co-op placements.
Exceptional attention to detail with a strong commitment to accuracy and quality.
Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
High level of integrity and discretion when handling confidential information.
Proactive and resourceful, with a willingness to identify problems, explore solutions, and take ownership of work.
Demonstrates good judgment, knows when to ask questions or seek support, and takes accountability for mistakes.
Curious, receptive to feedback, and motivated to continuously learn and develop.
Strong written and verbal communication skills with the ability to build positive working relationships across teams.
Comfortable learning new technology and navigating multiple systems.
Experience using AI tools such as ChatGPT or Gemini to research, problem solve, and improve efficiency, with the judgment to critically evaluate, validate, and refine outputs.

Nice To Haves

Experience in HR, operations, administration, or another detail-oriented environment is considered an asset.
Postsecondary education in HR, Business, Psychology, or a related field is preferred.
Experience with Google Workspace and HRIS platforms is considered an asset.
Experience with HiBob is a bonus, but not required.

Responsibilities

Coordinate pre-onboarding activities for a high volume of new hires, ensuring a 1-business-day service level for People team communications.
Process background checks, create employee profiles in the HRIS, and ensure that all required documentation is complete before each employee’s start date.
Support onboarding, employee changes, leaves of absence, and offboarding by preparing documentation, updating systems, and coordinating required workflows.
Prepare employment verification, travel verification, and other standard employee letters.
Respond to routine employee inquiries and escalate more complex matters to the appropriate People team member.
Maintain accurate employee records and complete HRIS updates throughout the employee lifecycle.
Perform regular audits to ensure employee data is complete, accurate, and up to date.
Maintain organized, accurate People team documentation in Google Drive, aligned with document retention standards.
Support reporting and data requests by maintaining clean and reliable People data.
Maintain People Operations templates, checklists, trackers, process documentation, and knowledge resources.
Maintain the company holiday calendar and coordinate related employee communications and Slack automations.
Coordinate employee wellness and engagement programs, including fitness challenges, communications, participation tracking, and rewards.
Provide administrative and coordination support for People programs and annual processes, including performance reviews, engagement initiatives, policy acknowledgements, and compliance activities.
Support continuous improvement efforts by documenting workflows, identifying recurring challenges, and providing feedback on opportunities to improve efficiency and employee experience.
Provide administrative and coordination support for People Operations projects and initiatives.
Work closely with the People Operations Specialist, HR Business Partners, Talent Acquisition, Finance, and IT to support the seamless execution of People processes.
Build positive working relationships by providing responsive, reliable, and collaborative support.