People Operations Business Partner

Hometown Tickets, LLC • Remote-OH, OH

1d • $80,000 - $85,000 • Remote

About The Position

The People Operations Business Partner provides day-to-day support across the full employee journey, including employee relations, performance management, talent acquisition, people administration, and engagement. This highly collaborative role works closely with managers, senior leaders, finance, and the People Operations team, serving as a trusted partner to Hometown leaders and employees by connecting business priorities with thoughtful, scalable people practices. The role supports Hometown’s Operations, Sales, and Customer Success teams.

Requirements

• 5+ years of progressive People Operations or Human Resources experience.
• Experience partnering with and advising senior leadership.
• Experience coaching managers and leaders on employee relations, performance management, and people practices.
• Experience using data and employee insights to inform people-related decisions.
• Strong understanding of employment practices, HR compliance, and risk management.
• Experience working cross-functionally with leaders and teams at all levels of an organization.
• Ability to build trust and credibility while balancing employee advocacy with business needs.

Nice To Haves

• Comfort navigating ambiguity and driving solutions in a fast-paced environment.
• Experience developing and implementing scalable People Operations programs and processes.
• Experience supporting organizational change, including growth, restructuring, or evolving business needs.

Responsibilities

• Partner with leaders and managers to understand business objectives, workforce needs, and organizational challenges.
• Coach and guide managers on employee and organizational matters.
• Use people data, employee feedback, and business insights to identify trends and recommend solutions.
• Support organizational design, team effectiveness, workforce planning, and organizational change initiatives.
• Advise leaders while maintaining confidentiality and sound judgment.
• Serve as a primary contact for employee relations matters and help managers address workplace concerns fairly and consistently.
• Investigate and resolve employee issues, including performance concerns, workplace conflicts, policy questions, and other sensitive matters.
• Partner with leadership on complex employee relations cases, maintain confidential documentation, and ensure follow-through.
• Promote a respectful, inclusive, and psychologically safe workplace.
• Support the performance management cycle, including goal setting, feedback, development planning, performance improvement, and year-end processes.
• Coach managers on effective feedback and difficult conversations, and help strengthen accountability and equitable performance practices.
• Partner with hiring managers to define hiring needs, job requirements, candidate profiles, and consistent hiring processes.
• Own and support full-cycle recruitment from requisition approval through offer acceptance and onboarding handoff.
• Source and engage candidates; review applications and resumes; conduct initial screens; coordinate interviews; and communicate with candidates and hiring managers.
• Maintain candidate pipelines, provide recruiting updates and market insights, and manage reference checks, background checks, employment verification, and other pre-employment requirements.
• Improve recruiting processes, sourcing strategies, candidate experience, and hiring-manager effectiveness.
• Support employer branding, recruiting events, employee referral programs, and other talent-pipeline initiatives.
• Analyze engagement surveys and people metrics, partner with leaders on engagement and retention, and develop action plans based on feedback.
• Support culture, recognition, inclusion, belonging, and employee well-being initiatives while balancing employee needs with organizational priorities.
• Identify People Operations process gaps and recommend efficient, employee-friendly improvements.
• Support onboarding, internal mobility, promotions, transfers, leaves, and offboarding.
• Help ensure compliance with employment laws, regulations, and company policies in partnership with People Operations and legal stakeholders.
• Maintain confidentiality when handling sensitive employee information.

Benefits

• Flexible PTO with no annual maximum.
• 13 holidays and an extended winter break.
• 401(k) with up to 4% match.
• Medical, dental, and vision insurance plans.
• Employer HSA contribution.
• Opportunities for virtual and in-person collaboration and social events.
• Eligible employees may participate in bonus or incentive programs, where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed