People Operations Business Partner

Rezilient Health•St. Louis, MO

About The Position

Rezilient is seeking a People Operations Business Partner to build and scale people programs, manager support, and employee experience practices. The role partners with leaders across the business on employee relations, performance management, learning and development, organizational effectiveness, employee engagement, and day-to-day people operations. The position leads employee relations conversations and investigations, supports compliance and leave administration, and establishes strong documentation practices. It also partners on company-wide bi-annual performance reviews, role- and function-level KPIs, manager coaching and enablement, onboarding, learning and development, and scalable People Ops processes and policies. The People Operations Business Partner co-owns Rezilient’s Notion knowledge base with Operations and collaborates with Finance, Legal, Operations, Clinical, Growth, Business Services, and Talent Acquisition. The role also supports change management as the company grows and develops an understanding of Rezilient’s care delivery model, operational structure, and growth strategy.

Requirements

At least 7 years of experience in People Operations, HR business partnering, employee relations, or a closely related role.
Experience in a high-growth startup, healthcare, digital health, or multi-site operations environment.
Strong working knowledge of employee relations, performance management, onboarding, offboarding, policy creation, and manager coaching.
Ability to handle sensitive matters with discretion, empathy, fairness, sound judgment, and proper documentation.
Experience designing or significantly improving People Ops programs.
Strong communication and relationship-building skills across employees, managers, and senior leaders.
Highly organized, execution-oriented, and comfortable managing multiple priorities in a fast-moving environment.
Comfort using HR systems, people platforms, documentation tools, and AI-enabled tools.
Strong problem-solving skills and ability to turn ambiguous situations into clear, actionable next steps.
Familiarity with Notion or similar knowledge management tools used as an operational backbone.
Ability to thrive on a small team while building programs and executing them.

Responsibilities

Oversee employee relations conversations and investigations with discretion, empathy, consistency, and appropriate documentation.
Serve as a trusted resource for employees across all levels.
Apply and develop knowledge of federal and state labor laws, especially ADA and FMLA, in employee relations, leave administration, and policy interpretation.
Research state-by-state HR requirements as the company expands and flag compliance considerations.
Establish documentation standards, practices, and templates for People Operations.
Lead employee separations and offboarding with the Head of People Operations and hiring managers.
Partner on the design, communication, tooling, timelines, execution, and follow-through of bi-annual company-wide performance reviews.
Work with hiring managers to develop function- and role-level KPIs aligned with the company-wide performance program.
Develop People Ops KPIs and use data and feedback to identify risks, trends, gaps, and opportunities.
Build relationships across the organization and coach managers on feedback, performance conversations, accountability, and team effectiveness.
Provide managers, functions, and employees with clarity on processes, expectations, and next steps.
Help embed Rezilient’s culture in managers’ everyday leadership practices.
Design and improve manager enablement resources, frameworks, templates, and guides.
Develop expertise in Rezilient’s business model, clinical care delivery, operational structure, and growth strategy.
Administer leave policies end to end, including requests, usage tracking, compliance, and guidance for managers and employees.
Partner on onboarding program design and execution, balancing company-wide consistency with team-level customization.
Identify learning and development needs, tools, and content aligned with the company’s mission, values, performance outcomes, and direction.
Design, document, and improve scalable People Ops processes, policies, and templates, and identify when they require a rebuild.
Co-own and maintain the Notion knowledge base with Operations, ensuring it is clear, current, organized, and scalable.
Collaborate with Finance, Legal, Operations, Clinical, Growth, Business Services, and Talent Acquisition on cross-functional People work.
Support change management as Rezilient scales.

Benefits

Stock options
Competitive base compensation
Medical, dental, and vision coverage options, with Rezilient contributing toward premiums
Complimentary access to Rezilient clinical programs for the employee and household members
401(k) retirement plan
Flexible Paid Time Off
Paid Sick Leave separate from Flexible Time Off
11 paid company holidays each year
Paid family leave
Optional ancillary benefits, including life insurance, disability coverage, and a Health Savings Account