People Experience Manager

Behavior Frontiers•El Segundo, CA

4d•Onsite

About The Position

The People Experience Manager serves as a trusted connection between employees and the organization, with a particular focus on Behavior Technicians and field teams. This hands-on, solutions-driven role builds relationships, listens to employees, investigates factors affecting their experience, and turns feedback and retention data into meaningful improvements. The goal is for employees to feel heard and supported and to encourage more of them to stay and grow with Behavior Frontiers. The manager regularly visits centers, holds one-to-one conversations and listening sessions, and conducts proactive outreach. They gather employee feedback, analyze retention and engagement information, identify root causes of concerns or departures, and lead practical improvements from recommendation through implementation and follow-up. The role partners with Talent Management, Operations, Clinical, Scheduling, Training, and HR, and refers formal employee-relations matters to HR while maintaining appropriate discretion. Success is measured by improved overall and early-tenure retention, reduced voluntary turnover in targeted areas, stronger employee satisfaction, happiness, engagement, and trust, and demonstrated resolution of recurring employee experience problems. The position is based in El Segundo, California, on-site with regular travel to centers. The stated salary range is $80,000–$90,000.

Requirements

Experience in employee experience, engagement, retention, people-focused operations, research, or a similar relationship-driven role.
Strong listening, interviewing, relationship-building, and facilitation skills.
Ability to earn trust and handle sensitive information discreetly.
Ability to design surveys, interpret people data, identify root causes, and present clear, actionable recommendations.
Proactive problem-solving approach and willingness to visit centers, collaborate across departments, and follow through until improvements are made.

Nice To Haves

Bachelor’s degree in Psychology, Organizational Psychology, Industrial-Organizational Psychology, or a related field; relevant experience is also valued.
Experience with frontline or multi-site teams.

Responsibilities

Build trusted relationships through regular center visits, one-to-one conversations, listening sessions, and proactive outreach; serve as an approachable confidant for employees.
Run pulse surveys, stay interviews, and other feedback initiatives, combining employee perspectives with retention, turnover, and engagement data to identify emerging issues.
Investigate root causes by meeting with employees and local leaders, observing day-to-day experiences, and identifying factors behind frustration or departures.
Own practical solutions from recommendation through implementation by bringing teams together, removing barriers, following up with employees, and checking whether changes worked.
Develop targeted retention, recognition, communication, and engagement initiatives, particularly for centers, regions, and early-tenure employees facing challenges.
Partner with Talent Management, Operations, Clinical, Scheduling, Training, and HR; refer formal employee-relations matters to HR while maintaining discretion and follow-through.
Present concise leadership updates on employee feedback, priority issues, solutions underway, and measurable results.
Work toward improved employee and early-tenure retention, reduced voluntary turnover in targeted areas, stronger satisfaction, happiness, engagement, and trust, and resolution of recurring employee experience problems.

Benefits

Optional on-demand paychecks through DailyPay.
401(k) plan with company match after six months of employment.
Paid personal time off.
Paid holidays.
Paid sick leave.
Medical, dental, and vision insurance.
Opportunities for career advancement.
Performance and promotion raises.
Free 24/7 telehealth access to a doctor for employees and dependents, with no limits or co-pays.
Free telehealth access to a mental health counselor for employees and dependents over age 13, with no limits or co-pays.
Employee Assistance Program with support services including financial, legal, and counseling services.
Discounted monthly gym membership at 12,000 gym locations nationwide and free access to workout videos.
Exclusive discounts and savings at more than 500 companies.
Travel discounts on hotels, rental cars, flights, excursions, and other travel essentials.
Discounts of 10–80% on routine lab work.
Prescription medication discounts of 10–80% at 60,000 locations nationwide.