People Experience Manager

NRI 3PL•Palmer Township, PA

About The Position

The People Experience Manager oversees NRI’s People Experience functions and provides direct guidance and support to managers and team members on People-related matters. The role influences business decisions through strategic planning of people processes and supports NRI’s vision, mission, guiding principles, and strategic direction. The manager leads HR operations and strategy in a changing, fast-paced environment, with an emphasis on adaptability, resourcefulness, teamwork, process improvement, and independent, forward-thinking execution. The position develops scalable solutions and improves the experience of team members while supporting business growth and results.

Requirements

Bachelor’s degree in Business, Human Resources, or a related field.
More than 10 years of Human Resources experience in a generalist and leadership capacity.
Excellent skills with Microsoft Excel, Word, and Outlook.
Previous experience with an HRIS.
A solutions-focused approach.
Ability to accept feedback, listen, and drive initiatives forward.
Ability to contribute to a fun work environment.
Budget management experience.
Ability to communicate in an open, helpful, and engaging manner and build rapport with others.

Nice To Haves

Previous logistics experience; not required.
Recognized HR certification.

Responsibilities

Proactively manage and prioritize the team’s work while supporting operational needs, HR strategies, and objectives.
Guide and coach managers on handling and resolving HR matters, including performance management, conflict management, coaching, development, and employee relations.
Manage and resolve employee-relations matters and mitigate legal risk.
Use data to identify trends and inform HR strategies and proactive solutions.
Manage the full-cycle leave-of-absence process.
Interpret and apply state and federal employment laws, company policies, and procedures.
Inform the VP of People Experience about critical or sensitive business or team/people concerns.
Serve as a subject matter expert on benefits, policies, and guidelines.
Develop and execute a talent lifecycle approach, including workforce planning, headcount and position management, internal mobility, succession planning, and talent acquisition activities such as recruitment, phone screening, and job fairs as needed.
Ensure safety policies and procedures comply with corporate and local, state, and federal regulations, including OSHA; maintain and improve safety programs and manage work-related injury claims.
Support and promote NRI’s culture by coordinating social responsibility activities and employee recognition.
Initiate, develop, and execute communications and programs.
Plan, develop, and implement People Experience strategies that support NRI’s continued growth and success.
Create staffing plans and strategies to attract and retain team members.
Use technology, processes, and organizational structure to develop scalable solutions that support business growth.
Connect technology with physical processes to eliminate waste and provide a quality experience for people affected by those processes and technologies.
Source solutions that improve team-member experience and business results.
Build relationships with community partners whose work aligns with NRI’s values.
Create communications and initiatives to align team-member experience, behaviors, actions, and results.
Ensure legal compliance and align policies and processes with Pennsylvania legislative requirements.
Manage budgets, develop strategic targets, and follow through on them.
Consult with organizational leaders and help build a strong, high-performing team.