People Experience Lead

PGA of America•Frisco, TX

About The Position

The People Experience Lead guides onboarding and early talent programming, including leading the PGA Internship Program, while championing workplace culture through staff events, internal newsletters, and recognition programs. The role also supports core People Team operations, compliance, confidential record management, and administrative and financial workflows across the People Function. The position leads the internship program across recruitment, selection, housing, events, and intern leader preparation; develops onboarding materials and schedules; and supports seasonal hiring for Championship events. It also manages employee engagement events, internal communications, recognition programs, learning and development support, employee resources, and employee gifts. The role maintains confidential employee records and employment verification processes, labor law postings, and timely responses to employee inquiries. It also processes invoices and creates Workday purchase orders, providing administrative backup across the People Function. The position has no supervisory or budgetary responsibility and may require travel up to 5%.

Requirements

Three years of experience in Human Resources supporting core HR operational functions.
Strong attention to detail and customer service skills.
Knowledge of basic human resources practices and procedures.
Ability to maintain confidentiality of sensitive information with the highest level of integrity.
Knowledge of Workday.
Working knowledge of Gmail, Google Drive, Google Sheets, and Google Docs.
Basic fluency in artificial intelligence tools and concepts, including using AI to enhance business operations, support marketing initiatives, and drive innovation.
Ability to travel up to 5%.

Nice To Haves

Bachelor’s degree in Human Resources or a related field, or an equivalent combination of education, training, and experience.

Responsibilities

Lead the PGA Internship Program throughout its lifecycle, including recruitment, candidate selection, housing arrangements, intern events, professional development, and preparation of intern leaders.
Work with partners and leadership to advance inclusion initiatives and connect with diverse talent pools.
Create onboarding materials and schedules for new employees.
Support seasonal employee hiring for Championship events, including candidate tracking, pre-employment screenings, and cross-functional handoffs.
Audit company career pages and external job boards, and produce recruitment media and video content.
Plan and execute employee engagement and workplace culture events at the Home of the PGA of America, coordinating timelines, logistics, and internal partners.
Partner with department leadership to launch and manage the company newsletter, set editorial standards, source cross-functional content, and support employee engagement initiatives.
Lead employee recognition programs and assist with service award programs.
Oversee People Team communications and assist with scheduling company-wide events.
Support Learning and Development curriculum, workshops, employee training records, and compliance records; provide backup processing for Education Assistance Program requests.
Maintain The Hub so employee communications and resources remain current, compliant, contemporary, and engaging.
Order, organize, and maintain inventory of employee gifts.
Maintain organized confidential employee records, including historical I-9 records, and coordinate records purging and offsite storage as required.
Provide verification of employment and appropriately handle private information.
Maintain state and federal labor law postings and other pertinent information on company bulletin boards across office locations.
Answer employee inquiries or route them appropriately and promptly.
Process invoices and create Workday purchase orders for the Talent and People Experience Team.
Provide administrative backup support across the broader People Function.
Contribute to a respectful and inclusive team environment and embody the organization's shared values.