People & Culture Manager

IHG•Los Angeles, CA

4h•$80,000 - $90,000

About The Position

This role is responsible for fostering a positive work environment, supporting HR functions, and enhancing the guest experience. The People & Culture Manager will develop and implement programs, administer surveys, conduct onboarding, maintain employee records, and ensure compliance with hiring standards and laws. They will also manage the P&C department budget, develop initiatives to improve guest satisfaction, and build community relations. A key aspect of the role involves researching and resolving workplace issues, analyzing employee data, and performing ad-hoc duties as needed. The position may involve supervising coordinators in larger hotels.

Requirements

High school diploma / secondary education / equivalent
3 years’ related experience in Human Resources, or an equivalent combination of education and experience
Strong recruitment and training background
Must speak fluent English

Nice To Haves

Some college courses in Human Resources, Employment Law or related field preferred.
Other languages may be preferred.

Responsibilities

Create programs to foster a positive work environment for all employees.
Support and administer an annual colleague satisfaction survey.
Educate and train colleagues aligned to company standards to foster productivity and enhance performance.
Welcome and conduct onboarding and new colleague orientation.
Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
Ensure strong background in recruitment to ensure hotel or company hiring standards and applicable laws and regulations are followed.
Build great relations with outside contacts.
Support the P&C department budget and control expenses.
Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
Ensure compliance with relevant employment laws, policies and procedures.
Support the annual P&C compliance/standards self-audit.
Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through employee relations programmes.
Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
Perform other ad-hoc duties as needed.