People + Culture Manager

EOS•Washington, DC

1d•Hybrid

About The Position

The People + Culture Manager plays a crucial role in managing various HR functions, including recruitment, onboarding, training, payroll administration, and general compliance. This position acts as a culture champion, promoting the company's ethos and supporting managers with employee relations, retention, and policy guidance. The role involves maintaining digital and manual records, ensuring compliance with labor laws, and contributing to employee engagement initiatives and events. The manager will also be responsible for administering benefits and processing unemployment claims, attending various meetings, and ensuring adherence to company policies and standards. A key aspect of the role is to provide support to leadership, foster a positive work environment, and contribute to the overall success of the hotel and its employees.

Requirements

3 years Human Resources leadership experience, hotel/lodging environment highly preferred
Four year degree in related field
High School diploma/GED
Successful completion of satisfactory background check
Demonstrates natural leadership qualities with a positive, team-focused attitude
Ability to establish and maintain effective professional relationships with property leadership, employees, corporate leadership and HR peers within the organization.
Excellent organization and communication skills and the ability to communicate effectively with all levels of the business.
Ability to exercise good judgment and sound decision making when making business recommendations.
Excellent time-management skills and ability to take initiative with minimal supervision.
Strong attention to detail and the ability to balance multiple tasks and projects simultaneously, through planning and prioritization.
Ability to work as part of a team and as a team leader.
Able to present themselves with an uplifting personality as well as presenting a high degree of confidentiality and professionalism at all times.
Proficiency communicating in Spanish is a plus
PHR/SPHR certification preferred but not required.
Demonstrates strong communication, organizational, and problem-solving skills.
Must know how to prioritize, delegate, and respond in a timely fashion.
Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
Ability to remain seated for up to 8 hours
Ability to walk the property and grounds occasionally
Ability to move up and down stairs regularly
Ability to use repetitive manual dexterity, such as typing, for up to 8 hours
Ability to view a digital computer/tablet screen for extended period of time, up to 8 hours
Ability to communicate and exchange information effectively, often in a public/group setting
Ability to read, write, speak, and understand English
Must be proficient in online systems management including Microsoft Office, HRIS, scheduling modules, and a quick learner for other online based portals
Ability to complete a satisfactory background check

Nice To Haves

PHR/SPHR certification preferred but not required.
Proficiency communicating in Spanish is a plus

Responsibilities

Recruiting: Use HRIS/ATS to post employment advertisements, ensure proper templates are used, ensure hiring teams receive candidates in a timely manner, pre-screen candidates, and perform reference checks.
Onboarding: Draft and send offer letters, issue background checks, manage the onboarding process from start to finish, collect identification, file E-verify, process background checks, authorize time clock and payroll access, issue benefits and perks, and create employee files.
Training and Learning Platform Administration: Manage the Typsy platform, ensuring employee access, removing terminated employees, promoting engagement, issuing required training, and collaborating with leaders to develop content and training paths.
Payroll Administration: Assist with payroll processing and approvals, including time card review, auditing job codes and rates, filing payroll documentation, and allocation review. Perform quarterly access audits with UKG Specialist and maintain confidentiality of payroll information. Relay documents related to garnishments, child support, and wage verifications. Coordinate with managers to remove terminated employees from the system.
General + Compliance: Build strong working relationships with team members, follow company guidelines for progressive disciplinary action, complete performance reviews, ensure compliance with Federal and State Labor Laws, maintain digital and manual records according to retention laws, develop training and professional development for leadership, and assign required Anti-harassment training.
Culture Champion: Act as a culture champion for The Hamilton Hotel and EOS Hospitality, convey EOS Ethos, motivate, lead by example, and increase morale. Provide daily support to managers on employee relations, retention, labor cost savings, performance coaching, and HR policy.
Employee Relations: Be a resource and offer physical presence in difficult employee conversations and terminations. Develop P+C SOPs and standardized practices. Encourage EOS Employee Engagement Survey participation and create action plans based on survey results.
Employee Engagement Events: Assist in planning Employee Relations events such as Employee Appreciation Week, holiday festivities, cultural gatherings, Annual Leadership Party, and pride week celebrations.
Benefits Administration: Educate team members on benefit and perk eligibility, provide resources for benefit selection, and work with the Benefit Administrator and Area Director to audit benefit eligibility, insurance issuance, and conduct annual open enrollment.
Claims Processing: Process unemployment claims via online portal.
Meetings and Training: Attend departmental meetings, training sessions, Morning Meetings, local and EOS People and Culture team meetings, and Check-Ins with General Manager.
Compliance and Safety: Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and zero-tolerance policies. Comply with all time and attendance policies, uniform, dress code, and appearance standards. Lead by example with professionalism and high standards of guest services.
Administrative Projects: Assist General Manager with additional administrative assigned projects.
Teamwork and Communication: Communicate with managers and staff positively and efficiently. Have shared accountability, willingness to step into needed roles, and assist other departments. Demonstrate a team-focused attitude, encourage collaboration, and motivate the team.
Essential Functions: Ability to remain seated for up to 8 hours, walk the property and grounds occasionally, move up and down stairs regularly, use repetitive manual dexterity for up to 8 hours, view a digital screen for up to 8 hours, communicate and exchange information effectively, read, write, speak, and understand English. Proficient in online systems management including Microsoft Office, HRIS, scheduling modules, and other online portals. Ability to complete a satisfactory background check.