People & Culture Manager

Coast Hotels•Calgary, AB

2d•CA$85,000 - CA$90,000•Hybrid

About The Position

The People & Culture Manager will contribute to the success of the company by providing Human Resources support and leadership at two Coast Hotels properties in Calgary, as well as provide support to the centralized People & Culture team. This position will provide support for the 160-room Coast Calgary University District Hotel by APA and the 120-room Coast Calgary Downtown Hotel & Suites by APA.

Requirements

Bachelor’s degree or diploma in Human Resources or related field or equivalent combination of education and experience
Chartered Professional in Human Resource (CPHR) Professional designation or equivalent
5-7 years of related experience, with 2-3 years in a leadership capacity
Proven ability to coach and influence leaders and peers
Advanced communication (written, verbal and listening), interpersonal, and customer service skills
Advanced working knowledge of MS Office Suite; Proficiency with HRIS Systems and various technologies
Knowledge of OH&S, Employment Standards, Human Rights, Labour Relations legislation and regulations
Previous experience in the hospitality industry an asset
Excellent problem resolution skills and conflict resolution skills to resolve issues within a functional area
Proven ability to handle confidential information and situations
Valid driver’s license as there will be some travel required
Not content with the status quo; driven to create positive change and growth
Exemplifies Coast’s core values and enjoys working in a culture of accountability

Responsibilities

Works with the hotels' leadership teams to create environments that are motivating and engaging; proactively manages the development of the cultures in alignment with the Coast Values and culture
Ensures Ambassadors deliver excellent customer service aligned with company policies and brand promises; works with the hotels' leadership teams to remove barriers for delivering exceptional guest experiences
Understands relevant legislation and regulations (i.e. OH&S, Employment Standards, Human Rights, Labour Relations) as they apply to the company and ensures compliance
Connects P&C plans with other departments and areas of the hotel as appropriate
Aware of and understands how all areas of the business interact
Attends industry and/or professional events or conferences to maintain industry/professional knowledge and network with industry/professional peers
Focuses on short- and long- term priorities, maintaining a big picture perspective
Is visible and accessible, providing open access for Ambassadors to build rapport, discuss issues and resolve concerns
Uses conflict resolution skills and empowers Ambassadors to resolve issues and identify when to escalate them
Reflects the Coast Hotels' brand in the community; participates in local events, fostering a positive reputation for the company within the local community
Provides expertise, support and collaboration within a centralized model of human resources for multi-property needs
Other projects as required