People + Culture Manager

EOS Hospitality•Washington, DC

1d•$70,000 - $75,000•Hybrid

About The Position

The People + Culture Manager is responsible for a wide range of HR functions including recruiting, onboarding, payroll administration, and general compliance. This role acts as a culture champion, providing daily support to managers, developing training programs, and ensuring adherence to labor laws and company policies. The position requires strong communication, organizational, and problem-solving skills, with a focus on fostering a positive and collaborative work environment.

Requirements

3 years Human Resources leadership experience, hotel/lodging environment highly preferred
Four year degree in related field
High School diploma/GED
Successful completion of satisfactory background check
Demonstrates natural leadership qualities with a positive, team-focused attitude
Ability to establish and maintain effective professional relationships with property leadership, employees, corporate leadership and HR peers within the organization.
Excellent organization and communication skills and the ability to communicate effectively with all levels of the business.
Ability to exercise good judgment and sound decision making when making business recommendations.
Excellent time-management skills and ability to take initiative with minimal supervision.
Strong attention to detail and the ability to balance multiple tasks and projects simultaneously, through planning and prioritization.
Ability to work as part of a team and as a team leader.
Able to present themselves with an uplifting personality as well as presenting a high degree of confidentiality and professionalism at all times.
Proficiency communicating in Spanish is a plus
PHR/SPHR certification preferred but not required.
Demonstrates strong communication, organizational, and problem-solving skills.
Must know how to prioritize, delegate, and respond in a timely fashion.
Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
Ability to remain seated for up to 8 hours
Ability to walk the property and grounds occasionally
Ability to move up and down stairs regularly
Ability to use repetitive manual dexterity, such as typing, for up to 8 hours
Ability to view a digital computer/tablet screen for extended period of time, up to 8 hours
Ability to communicate and exchange information effectively, often in a public/group setting
Ability to read, write, speak, and understand English
Must be proficient in online systems management including Microsoft Office, HRIS, scheduling modules, and a quick learner for other online based portals

Nice To Haves

hotel/lodging environment experience
Proficiency communicating in Spanish
PHR/SPHR certification

Responsibilities

Post employment advertisements using HRIS/ATS and ensure proper templates are used to maximize candidate pools.
Ensure hiring teams receive all incoming candidates in a timely manner.
Pre-screen candidates for minimum qualifications and availability.
Perform reference checks as required.
Draft and send official offer letters via HRIS/ATS and Adobe using assigned templates.
Issue background checks as required.
Manage the complete staff onboarding process, including collection of USCIS compliant identification, E-verify filing, background check processing, authorizing time clock, schedule, and appropriate payroll access, issuance of benefits and perks, and creation of employee files.
Schedule and lead new hire orientations for hourly and managerial staff.
Administer the training and learning platform (Typsy), ensuring employee access, removing terminated employees, promoting engagement, issuing required training, and collaborating with leaders to develop content and training paths.
Assist the Director of People and Culture with Payroll Processing and Approvals, including time card review, auditing job codes and rates, filing payroll documentation, and allocation review.
Perform quarterly access audits with the UKG Specialist to ensure appropriate team member visibility.
Maintain confidentiality of all payroll files and information.
Relay incoming documents related to garnishments, child support, wage verifications, etc.
Coordinate with department managers to ensure terminated employees are removed from the system.
Build strong working relationships and communication flow with team members to promote openness, teamwork, and appreciation.
Follow company guidelines for progressive disciplinary action and complete subordinate employee performance reviews/evaluations.
Work with the Area Director of People + Culture to ensure posted Federal and State Labor Laws are current and compliant.
Maintain digital records and manual files according to federal and state retention laws.
Develop ongoing informative training and professional development for leadership team members.
Assign and track completion of required Anti-harassment training per state law, providing follow-up reminders.
Act as a culture champion for The Hamilton Hotel and EOS Hospitality, conveying EOS Ethos, motivating team members, leading by example, and increasing morale.
Provide daily support to managers on employee relations, retention, labor cost savings, performance coaching, and HR policy and procedures.
Offer guidance and physical presence in difficult employee conversations and terminations.
Develop P+C SOPs and standardized practices with the Area Director of People + Culture.
Encourage EOS Employee Engagement Survey participation and create annual action plans based on survey results.
Assist in planning Employee Relations events such as Employee Appreciation Week, holiday festivities, cultural gatherings, Annual Leadership Party, and pride week celebrations.
Attend trainings from local Legal teams and hospitality resources to stay updated on federal and state labor laws.
Educate team members on benefit and perk eligibility and provide resources for benefit selection and personal management.
Audit benefit eligibility and insurance issuance, and conduct annual open enrollment with the EOS Benefit Administrator and Area Director of People + Culture.
Process unemployment claims via the online portal.
Attend departmental meetings, training sessions, Morning Meetings, local and EOS People and Culture team meetings, and Check-Ins with the General Manager.
Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies.
Comply with all time and attendance policies.
Comply with all uniform, dress code, and appearance standards.
Lead by example with professionalism and high standards of guest services.
Assist the General Manager with additional administrative assigned projects.
Communicate with managers and staff in a positive, efficient, and friendly manner.
Take on job responsibilities outside of this job description and assist other departments as needed.
Demonstrate a team-focused attitude and encourage collaboration.
Motivate and lead the team to accomplish tasks effectively.