People & Culture Manager - InterContinental Boston

IHG • Boston, MA

2d • Onsite

About The Position

A landmark of luxury and sophistication, InterContinental® Boston graces the city's historic waterfront, earning accolades such as ‘Best Hotels in the World’ by Condé Nast Traveler. With 424 elegantly modern accommodations, stunning panoramic views, a Forbes Travel Guide Four-Star Spa & Fitness Club, 32,000 square feet of premier event space, and globally inspired culinary experiences, we set the standard for luxury hospitality in New England.

Requirements

• High school diploma / secondary education / equivalent
• 3 years’ related experience in Human Resources, or an equivalent combination of education and experience
• Strong recruitment and training background
• Must speak fluent English

Nice To Haves

• Some college courses in Human Resources, Employment Law or related field preferred.
• Other languages may be preferred.

Responsibilities

• Create programs to foster a positive work environment for all employees.
• Support and administer an annual colleague satisfaction survey.
• Educate and train colleagues on aligned to company standards to foster productivity and enhance performance.
• Welcome and conduct onboarding and new colleague orientation.
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
• Strong background in recruitment to ensure hotel or company hiring standards and applicable laws and regulations are followed.
• Build great relations with outside contacts.
• Support the P&C department budget and control expenses.
• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
• Ensure compliance with relevant employment laws, policies and procedures.
• Support the annual P&C compliance/standards self-audit.
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.
• Escalate serious issues.
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
• May supervise coordinator(s) in a larger hotel.

Benefits

• Competitive salary and comprehensive benefits package including medical, dental, vision, life and disability insurance
• Matching 401(k) plan
• Paid time off and wellness programs
• Complimentary dry cleaning and employee meals
• Global hotel discounts across IHG’s 7,000+ hotels and exclusive access to additional perks
• A supportive and collaborative work environment committed to your personal and professional growth
• Most importantly — the freedom to be yourself and thrive in an environment that celebrates individuality

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED