Hotel Manager - InterContinental Boston

IHG • Boston, MA

11h • $175,000 - $190,000 • Onsite

About The Position

InterContinental Boston is a landmark of luxury, highly rated on Trip Advisor and named one of the ‘Best Hotels in the World' by Condé Nast Traveler magazine. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of food and beverage experiences influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally minded, ensuring we continue the story of making great things happen and inspiring incredible events at InterContinental® Boston.

Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years prior hotel management experience, or equivalent combination of education and experience.
• Experience required may vary based on size and complexity of operation.
• Must speak fluent English.

Nice To Haves

• Other languages preferred.

Responsibilities

• Develop programmes and initiatives to increase colleague engagement that are aligned with the hotel’s service philosophy.
• Develop, implement and monitor colleague succession planning to ensure future bench strength.
• Establish performance and development goals for colleagues and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee HR related actions in accordance with company rules and policies and Collective Bargaining Agreement.
• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Drive improvement in guest satisfaction goals.
• Collaborate with colleagues to establish and implement services and programmes that meet or exceed guest expectations.
• Speak to guests – ask for their feedback and build relationships.
• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximise market share.
• Lead capital plans and asset management initiatives, including working with various corporate teams to maintain or improve property’s market leadership position.
• Ensure a safe and secure environment for guests, colleagues and hotel assets.
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive colleague involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
• Perform other duties as assigned. May also serve as the senior leader during the General Manager’s absence.

Benefits

• Competitive salary and comprehensive benefits package including medical, dental, vision, life and disability insurance
• Matching 401(k) plan
• Paid time off and wellness programs
• Complimentary dry cleaning and employee meals
• Global hotel discounts across IHG’s 6,000+ hotels and exclusive access to additional perks
• A supportive and collaborative work environment committed to your personal and professional growth
• The freedom to be yourself and thrive in an environment that celebrates individuality

What This Job Offers

• Job Type: Full-time
• Career Level: Manager