People & Culture Employee Relations Manager

After School Matters•Chicago, IL

6d•Onsite

About The Position

The P&C Employee Relations Manager oversees day-to-day operations of the People and Culture Team and ensures the smooth implementation of benefits administration, learning and development, and employee onboarding processes and procedures. The Operations Manager supervises the P&C Operations Associates.

Requirements

Bachelor’s degree required; HR concentration or Master’s degree preferred
HR certification preferred (PHR, SPHR, SHRM-CP, or SHRM-SCP)
3-5 years of experience as a Human Resources Generalist or related fields required.
1-3 years of managerial experience preferred
Demonstrated knowledge of HR best practices, including business acumen, leave administration, employment law, and HR-related organizational risk management
Strong data-driven decision-making and problem-solving skills
Experience with HR technologies (HRIS, ATS, etc.) and data analysis with experience with ADP strongly preferred
Proficient with other Microsoft Office software, including Word, Outlook, PowerPoint, and Excel
Strong organization skills, while managing multiple high-volume projects with deadlines
Strong interpersonal skills to build relationships and facilitate difficult conversations, professional demeanor and verbal communication
Clear and precise writing skills for drafting policies and correspondence
Commitment to EEO principles, diversity, and inclusion required

Responsibilities

Manage full lifecycle employee relations cases from investigation to resolution with confidentiality and consistency.
Administer employee leaves (FMLA/other statutory and company leaves): intake, eligibility, documentation, intermittent/return‑to‑work coordination, and leave tracking.
Oversee and manage the day-to-day administration of leaves for all employee populations.
Ensure HR policies and ER practices comply with employment laws and company standards; recommend policy updates as needed.
Maintain accurate case and leave records, prepare reports and metrics for leadership.
Manager workers compensation process.
Train and coach managers and employees on ER topics, leave processes, and conflict de‑escalation techniques.
Manage the full cycle recruitment process for regular full-time, part-time, intern and seasonal staff members.
Ensure compliance with federal, state, and local labor laws and regulations, maintaining up-to-date knowledge of any changes.
Providing training and guidance to managers and staff on policies and procedures to ensure consistency.
Review and update HR policies for legal compliance and organizational alignment.
Maintain up-to-date knowledge of employment law, regulatory changes, and best practices in HR management.
Ensure accurate reporting and documentation for audits, legal compliance, and organizational assessments.
Other duties as assigned