People and Culture Manager

JW Marriott Nashville•Nashville, TN

About The Position

The People + Culture Manager coordinates HR policies and programs, with an emphasis on internal communications, events, strategies, and initiatives that increase Team Member engagement. Working closely with the Director of People + Culture, the role develops, implements, and evaluates ongoing HR policies, programs, functions, and activities that support company goals. The position also supports employee relations, training and development, benefits enrollment, workplace safety, employment-law compliance, and employee communications. It manages the Internal Guest intranet and related publications, develops and measures communication plans, coordinates employee engagement surveys and events, and manages and coaches the Training & Performance Development Manager.

Requirements

Ability to speak, read, write, and understand English.
Professional demeanor appropriate for a luxury environment.
Four years of experience in a management role in Human Resources, Management Operations, or a related professional area.
Strong HR generalist experience, with specialized expertise in Training and Development.
Exceptional written and oral communication skills.
Substantial communications knowledge to inform decisions and advice or recommendations to HR and business leaders.
Familiarity with a broad range of communications technologies.
Ability to give audiovisual presentations effectively and use graphics.
Superior teamwork and collaboration skills.
Ability to coordinate and manage cross-functional projects.
Ability to multitask and manage.
Experience with interconnected communications projects.
Experience writing and editing communications documents.
Skills in dealing with ambiguity, driving results, making timely decisions, and interpersonal diplomacy.

Nice To Haves

Significant change management experience in large, complex organizations.
Associate degree in Human Resources, Communications, or a related major.
SPHR or PHR certification.

Responsibilities

Maintain compliance with state and federal employment laws and company policies and procedures.
Maintain positive employee relations and union-free environments, identifying breaches of culture or values that affect the work environment.
Investigate employee relations issues and partner with managers to resolve them.
Oversee or conduct new employee orientation and training, including management development in HR-related areas such as interviewing and coaching.
Ensure Internal Guest files are maintained according to company policy.
Assist with benefits enrollment.
Support facility safety programs, including training and OSHA relations, and participate on safety committees.
Investigate accidents, maintain the OSHA log, and manage workers’ compensation claims.
Represent the company at unemployment hearings and other employee-related proceedings.
Develop and implement policies, programs, and procedures to improve management, supervisory, and employee relations.
Manage the Internal Guest intranet, including recommending functionality and design changes and managing their rollout.
Manage Internal Guest intranet publications, including editing, publication, and delivery of materials such as Beekeeper.
Support development of JW Marriott Nashville communications and responses to specific issues and events, and help create proactive responses to matters such as regulatory changes, company policy, and crisis communications.
Draft organizational announcements for leadership hires and promotions.
Write People + Culture communications about compensation and benefits, rewards and recognition, and leadership development in support of the company’s business strategy.
Develop messaging and themes to educate employees about the company’s mission, business strategies, products and services, and industry.
Measure the effectiveness of internal communication plans, strategies, channels, and initiatives.
Develop, implement, and roll out the Employee Engagement Survey.
Coordinate and execute Internal Guest events, activities, and initiatives.
Manage and coach the Training & Performance Development Manager.
Ensure company compliance with employment laws related to pre-employment, interviewing, applications, and hiring.
Perform additional duties and projects as assigned.