PEO Implementation Project Manager - Benefits - CST/MST Time zone

Paychex•Irving, TX

10d

About The Position

Acts as project manager on behalf of Paychex PEO and the client during implementation. Coordinates the team responsible for employee onboarding and implementation of Paychex software and hardware systems to ensure a cohesive, holistic client experience. Serves as the client contact throughout implementation, manages employee benefits onboarding and orientation, and creates and manages implementation timelines, expectations, responsibilities, and communications. Works with internal teams and external clients, worksite employees, brokers, and vendors to meet deadlines and resolve issues. Manages scope changes and risks, develops contingency plans, reports progress to management, coordinates client training, and ensures a thorough transition to ongoing service. Makes recommendations regarding needs analysis and process improvements.

Requirements

2 years of experience in Client Onboarding and health and benefits.
Life & Health insurance license required.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Serve as a client contact during implementation to resolve issues, answer questions, and ensure expectations and deadlines are met.
Manage the client employees’ benefits onboarding process, including conducting the employee orientation meeting.
Create and manage implementation timelines; set expectations, define responsibilities, and communicate tasks needed for a successful client launch.
Interface internally with Payroll and Payroll Compliance, Benefits, ACA Compliance, Human Resources, the Client Data Team, and Sales; partner externally with clients, worksite employees, brokers, and vendors.
Set client expectations and communicate effectively when timelines change.
Manage changes in project scope, identify potential risks, and devise contingency plans to meet client needs.
Manage communications and meetings with team members to ensure tasks are completed and deadlines are met.
Provide management with regular status reports on client satisfaction and progress.
Ensure a thorough transition of the client to Ongoing Service.
Make recommendations regarding needs analysis and potential process improvements.
Coordinate client training to ensure client expectations are met.