PEO Implementation Project Manager

Paychex • May reside in any Paychex location, UNAVAILABLE

4d

About The Position

The PEO Implementation Project Manager acts as project manager for Paychex PEO and the client during implementation. The role coordinates the team responsible for employee onboarding and implementation of Paychex software and hardware systems, with the goal of providing the client with a cohesive, holistic experience. The position works with internal teams and external partners to deliver a successful client launch, then ensures a thorough transition to Ongoing Service. It also contributes recommendations for needs analysis and process improvements and coordinates client training.

Paychex describes its broader work as bringing payroll, HR, benefits, and advisory services together through a connected HCM platform. The company highlights innovation, client experience, employee development, inclusion, and community involvement as part of its workplace approach.

Requirements

• Two years of experience in Client Onboarding.

Nice To Haves

• Bachelor's degree.
• Sales.
• Communication.
• Needs Assessment.
• Coordinating.
• Management.
• Project Management.
• Project Scoping.
• Contingency Planning.
• Product Software Implementation Method.
• Process Improvement.
• Hardware Architecture.
• Paychex.
• Employee Onboarding.
• Software Documentation.
• Sales Management.

Responsibilities

• Serve as a client contact throughout implementation, resolving issues, answering questions, and ensuring expectations and deadlines are met.
• Manage the client employees’ benefits onboarding process, including conducting the employee orientation meeting.
• Create and manage implementation timelines; set expectations, define responsibilities, and communicate the tasks required for a successful client launch.
• Coordinate with Payroll and Payroll Compliance, Benefits, ACA Compliance, Human Resources, the new Client Data Team, and Sales; partner externally with clients, worksite employees, brokers, and vendors.
• Set client expectations and communicate effectively when timelines change.
• Manage project scope changes, identify potential risks, and devise contingency plans to meet client needs.
• Manage team communications and meetings to ensure tasks are completed and deadlines are met.
• Provide management with regular status reports on client satisfaction and project progress.
• Ensure a thorough transition of the client to Ongoing Service.
• Recommend needs-analysis and potential process improvements.
• Coordinate client training to ensure client expectations are met.

Benefits

• Medical coverage.
• Virtual wellness classes.
• Tuition reimbursement.
• 401(k) with employer match.
• Adoption assistance.
• Financial assistance.
• Paid time off.
• Company holidays.
• Culture days.
• Work-life balance programs.
• Training and development programs with ongoing learning opportunities.
• Paid time off for volunteerism.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level