PEO Benefits Specialist I - 10AM - 7PM CST Preferred

Paychex•May reside in any Paychex location, UNAVAILABLE

11d

About The Position

Provides support to clients, their employees, and internal partners. The role is responsible for setting up and providing ongoing processing, maintenance, and support for client accounts. The position supports PEO benefit enrollments and adjustments, responds to questions and issues, maintains compliance documentation, and helps ensure accurate and timely service. The preferred schedule is 10 AM–7 PM CST.

Requirements

High school diploma required.
Two years of customer service experience.

Nice To Haves

Communication skills.
Customer service skills.
Management skills.
Problem-solving skills.
Organizational skills.
Customer relationship management experience.
Data entry skills.
Benefits administration experience.
Outbound calling experience.
Project management skills.
Process improvement experience.
Annual enrollment experience.
Human Resources Information System (HRIS) experience.
Auditing experience.
Invoicing experience.

Responsibilities

Provide customer service to clients, employees, and field partners by phone, fax, and email.
Contact current clients and employees through outbound calls or email campaigns as needed.
Process benefit enrollments for PEO product offerings to ensure timely processing.
Research and resolve basic product and service issues raised by field partners, clients, and employees; document interactions in CRM and use necessary systems.
Prepare and process basic benefit adjustments.
Guide clients and employees on product offerings, including setup and use of Health & Benefits online.
Obtain and maintain benefit documentation to support compliance with applicable state and federal regulations and laws, including the Paychex Section 125 plan.
Maintain knowledge of changes to product offerings, regulations, policies, and industry developments to meet PEO departmental processes and company guidelines.
Research and complete weekly processing reports.
Perform data entry and maintain prioritization, organization, and professional communication in all interactions.
Use problem-resolution techniques to assist customers and internal and external partners, and make recommendations to the team and management.
Interact with Health & Benefits carriers to resolve customer needs.
Participate in special projects as needed.