Pension Coordinator (Hartford, CT)

CVS Health•Hartford, CT

1d•Hybrid

About The Position

The Pension Coordinator provides accurate and timely support to internal and external Large Case Pensions customers in a customer service call center. The role works independently within prescribed policies, procedures, and service metrics to handle routine questions, data changes, payment stops, and reissues. Additional duties include document management, such as scanning and uploading electronic documents and producing and mailing letters. This is a hybrid role based in Hartford, Connecticut. The coordinator reports to the office Tuesday through Thursday and works at home Monday and Friday. Scheduled hours are 7:45 a.m. to 4:15 p.m. Eastern Time, with 40 anticipated weekly hours.

Requirements

High school diploma.
One year of customer service experience.
Knowledge of phone etiquette and Microsoft Office products.
Strong organizational skills, attention to detail, and accuracy.
Ability to work effectively in a team environment and adapt to changing priorities.
Responsible and reliable work habits.
Strong written and oral communication skills.

Nice To Haves

Call center responsibilities experience or knowledge.
File management experience or knowledge.
Pension knowledge or experience.
Bilingual language skills.
Strong Excel and Word skills.

Responsibilities

Provide accurate and timely support to internal and external Large Case Pensions customers in a customer service call center.
Handle routine customer questions, data changes, payment stops, and reissues within prescribed policies, procedures, and service metrics.
Scan and upload electronic documents.
Produce and mail letters.