Pension Coordinator (Hartford, CT)
About The Position
The Pension Coordinator provides accurate and timely support to internal and external Large Case Pensions customers in a customer service call center. The role works independently within prescribed policies, procedures, and service metrics to respond to routine questions and handle data changes, payment stops, and reissues. Additional duties include document management, such as scanning and uploading electronic documents and producing and mailing letters. This is a hybrid role. The coordinator works in the office Tuesday through Thursday and works at home Monday and Friday. Scheduled hours are 7:45 a.m. to 4:15 p.m. Eastern Time.
Requirements
- High school diploma.
- One year of customer service experience.
- Knowledge of phone etiquette and Microsoft Office products.
- Strong organizational skills, attention to detail, and accuracy.
- Ability to work effectively in a team environment and adapt to changing priorities.
- Responsible and reliable.
- Strong written and oral communication skills.
Nice To Haves
- Call center responsibilities experience.
- File management experience.
- Knowledge of or experience with pensions.
- Bilingual language skills.
- Strong Excel and Word skills.
Responsibilities
- Provide accurate and timely support to internal and external Large Case Pensions customers in a customer service call center.
- Respond to routine questions within prescribed policies, procedures, and service metrics.
- Process data changes, payment stops, and reissues.
- Scan and upload electronic documents.
- Produce and mail letters.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources based on eligibility
- Eligibility for a CVS Health bonus, commission, or short-term incentive program
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
