Open Enrollment Coordinator-Hartford, CT.

CVS Health • Hartford, CT

2d • $21 - $45

About The Position

CVS Health/Aetna’s Group Retiree Solutions (GRS) is hiring an Open Enrollment Coordinator for the Strategic Business Initiatives team. This role supports the delivery of a seamless, member-centered open enrollment experience for retirees and helps advance business and performance goals during open enrollment periods. The coordinator works with internal and external partners, manages fulfillment processes, tracks activity, and contributes to process improvements and team efficiency. The role also supports virtual customer and member meetings and may take on other cross-functional duties as needed.

Requirements

• At least 5 years of experience managing projects and initiatives.
• At least 7 years of total business experience.
• Experience with Excel, QuickBase, and other Microsoft Office tools and products.
• Strong interpersonal, written, and verbal communication skills.
• Demonstrated problem-solving and independent-thinking abilities, with a track record of meeting key business objectives.
• Ability to work in a fast-paced environment during busy or peak-volume periods.
• Ability to lift approximately 25 pounds.
• Associate degree or equivalent experience.

Nice To Haves

• Experience delivering outstanding customer service.
• Excellent project management skills.
• Experience managing open enrollment support processes.
• Track record of effectively managing multiple priorities during busy periods.
• Advanced skills in Microsoft Office.

Responsibilities

• Partner proactively with internal and external teams, including marketing, account management, digital, print, and fulfillment, to deliver an effective open enrollment experience.
• Manage the end-to-end open enrollment inventory and delivery process.
• Track and report open enrollment fulfillment and kit activity.
• Process fulfillment and enrollment kit orders.
• Collaborate with teammates and business partners to improve processes and implement ideas that enhance member experience and team efficiency.
• Perform additional cross-functional duties as needed to meet departmental and business unit goals.
• Partner with the Account Team to arrange virtual customer and member meetings using virtual meeting technology.
• Drive open enrollment initiatives that support overall business and performance goals.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree