Operations Manager-Hartford, CT

Lifeway Mobility Recruiting Team•Hartford, CT

1d•$65,000 - $90,000

About The Position

The Operations Manager supports sales, installation, and service teams in delivering a five-star customer experience, with team and customer safety as the top priority. The role provides timely and accurate support, helps ensure prompt lead follow-up, plans for productivity, manages inventory and related spending, and leads team members toward regional priorities and Lifeway Core Values. This position supervises Field Technicians and Install and Service Coordinators, supports daily problem-solving, develops team members, and promotes continuous improvement through performance tracking and process improvements. It coordinates schedules, assignments, estimates, service calls, purchasing, job costs, inventory, vendor relationships, billing, cash collection, permits, fleet maintenance, and warehouse and asset management. The Operations Manager also ensures compliance with applicable laws, regulations, and company policies.

Requirements

Team leadership, customer service, organizational, computer, process and procedure, and goal-setting skills.
Strong interpersonal skills and the ability to communicate effectively with teams across the organization.
Excellent leadership and decision-making skills.
Excellent oral and written communication, presentation, and project management skills.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to drive a forklift.
Ability to operate a computer for most of the workday with appropriate rest periods.
Ability to travel to all company locations as needed.

Nice To Haves

Supervisory experience.
Construction management experience.
Customer home sales or operations experience.
Healthcare product industry-related experience.
Operations or project management experience.

Responsibilities

Supervise local and regional Field Technicians and Install and Service Coordinators.
Support team members with day-to-day problem-solving and troubleshooting.
Foster continuous improvement, track key performance indicators, and use processes and systems to improve department performance.
Screen, hire, train, and develop team members; coordinate and deliver onboarding and ongoing training.
Respond to team member questions and concerns, including job dissatisfaction, workplace conflicts, and leave requests.
Manage team member performance through reviews, coaching, counseling, and rewards and recognition.
Help set operational priorities aligned with regional priorities, monitor performance, communicate progress, and lead improvement planning.
Work with the Install and Service Coordinator to schedule and assign work, set priorities and target dates, and triage and dispatch jobs.
Coordinate service-call requests, upfront payments, communications with service technicians, and applicable service-call billing.
Work with the Install and Service Coordinator and sales team to ensure estimates are prepared and sent to customers promptly.
Use ViaNovo tools and dashboards daily and ensure equipment, parts, and materials are available for scheduled jobs.
Identify and track job costs, including equipment, freight, permits, materials, subcontractors, and other direct expenditures.
Manage vendor relationships, purchase orders, ordering, receipt verification, invoice pricing, and resolution of discrepancies.
Track inventory movements and maintain accurate records for stock, job-assigned items, non-stock parts, and rental assets.
Maintain an organized and tidy warehouse.
Track and manage accounts receivable, contact past-due accounts, and keep the General Manager informed.
Secure required permits before new jobs begin, as required by code or ordinance.
Update vendor pricing to ensure purchase costs are accurate.
Manage fleet repairs, records, preventive maintenance, and vehicle cleanliness.
Manage buildings, warehouses, and assets, including receiving, staging, product organization, inventory, supplier invoice approvals as needed, and assignment of product to job-cost summaries.
Ensure compliance with applicable laws, regulations, and company policies.
Maintain current knowledge of industry regulations and best practices.
Perform other actions as required by the business.