Open Enrollment Coordinator-Hartford, CT.

CVS Health • Hartford, CT

1d

About The Position

CVS Health’s Aetna Group Retiree Solutions (GRS) is hiring an Open Enrollment Coordinator for its Strategic Business Initiatives team. The role supports a personalized, member-centric open enrollment experience for retirees and helps GRS meet its business and performance goals. The coordinator works with internal and external partners, manages open enrollment inventory and delivery, monitors fulfillment activity, processes kit orders, and contributes to process improvements and member experience enhancements. The position also supports virtual customer and member meetings and performs additional cross-functional duties as needed.

Requirements

• At least 5 years of experience managing projects and initiatives.
• At least 7 years of total business experience.
• Experience with Excel, QuickBase, and other Microsoft Office tools and products.
• Strong interpersonal, written, and verbal communication skills.
• Problem-solving and independent-thinking ability, with a track record of meeting key business objectives.
• Ability to work in a fast-paced environment during busy or peak-volume periods.
• Ability to lift approximately 25 pounds.
• Associate degree or equivalent experience.

Nice To Haves

• Experience delivering outstanding customer service.
• Excellent project management skills.
• Experience managing open enrollment support processes.
• A track record of effectively managing multiple priorities during busy periods.
• Advanced skills in Microsoft Office.

Responsibilities

• Partner proactively with internal and external teams, including marketing, account management, digital, print, and fulfillment, to deliver an effective open enrollment experience for retirees.
• Manage the end-to-end open enrollment inventory and delivery process.
• Track and report open enrollment fulfillment and kit activity.
• Process fulfillment and enrollment kit orders.
• Collaborate with teammates and business partners to improve processes and implement ideas that support member experience and team efficiency.
• Perform additional cross-functional duties as needed to meet departmental and business unit goals.
• Partner with the Account Team to set up virtual customer and member meetings using virtual meeting technology.
• Drive open enrollment initiatives that support business and performance goals.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree