Pension Administration - Senior Team Leader

Marsh McLennan•Tampa, FL

4d•$57,000 - $114,500•Remote

About The Position

Marsh is seeking a Senior Team Leader for its Pension Administration team within its people and investments business. The role is described as fully remote in the US and is a pivotal member of the Client Services Leadership team, with influence on future developments and the planned growth of Mercer Services. The Team Leader oversees the day-to-day management and development of clients and their team. The position requires a consistent schedule of 8:00 AM–5:00 PM CST. The role maintains professional, responsive client service; serves as a subject matter expert on client plans and administrative procedures; and supports the team in delivering accurate, timely, high-quality administration. It also manages client business processes, identifies opportunities for improvement, and may support multiple client teams depending on project scope and complexity. The posting also notes that Marsh generally expects colleagues to work in a local office or onsite with clients at least three days per week, despite describing this specific role as fully remote.

Requirements

Bachelor’s degree.
3–5 years’ experience in defined benefit administration.
Strong proficiency with MS Excel and Word.
Experience with pension-related calculations.
Previous experience creating business processes for project implementation.
Ability to work a consistent schedule of 8:00 AM–5:00 PM CST.

Nice To Haves

Proficiency in MS Access and MS Project.
Excellent oral and written communication skills, including the ability to present complex issues and data clearly and with impact.
Previous team lead experience and a strong track record of leadership and team development.
Recognition as a go-to person and subject matter expert who provides expert guidance, resolves complex issues, and drives team best practices.

Responsibilities

Maintain professionalism and a sense of urgency to meet client and participant expectations, with extensive contact with clients and Mercer consultants.
Serve as a subject matter expert on client plans and administrative procedures and as the key resource for day-to-day issues.
Ensure the team delivers quality service and consistently meets accuracy and timing standards.
Direct the team in handling plan- or client-specific questions.
Keep the team updated on client plan and benefit regulations through training and development, including testing team members’ knowledge.
Manage client business processes and identify areas for continued improvement.
Support more than one client team when project scope and complexity require it.
Oversee the day-to-day management and development of clients and the team.