Pension Administration - Senior Team Leader
About The Position
Marsh is seeking a Senior Team Leader for its Pension Administration team within its people and investments business. The role is described as fully remote in the US and is a pivotal member of the Client Services Leadership team, with influence on future developments and the planned growth of Mercer Services. The Team Leader oversees the day-to-day management and development of clients and their team. The role maintains client and participant service standards, serves as a subject matter expert on client plans and administrative procedures, and directs the team’s delivery of accurate, timely, high-quality service. It also manages client business processes and identifies opportunities for continued improvement. The position requires a consistent schedule of 8:00 AM–5:00 PM CST and motivation to work in an environment using AI and technology-enabled tools. Marsh describes a diverse, inclusive and flexible work environment and offers professional development opportunities, health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, employee assistance programs, and possible performance-based incentives. Although the role is initially described as fully remote, the posting also states that Marsh colleagues are expected to work in a local office or onsite with clients at least three days per week.
Requirements
- Bachelor’s degree.
- 3–5 years of experience in defined benefit administration.
- Strong proficiency with Microsoft Excel and Word.
- Pension-related calculations experience.
- Previous experience creating business processes for project implementation.
- Ability to work a consistent schedule of 8:00 AM–5:00 PM CST.
- Motivation to work in an environment that embraces AI and technology-enabled tools.
Nice To Haves
- Proficiency in Microsoft Access and Microsoft Project.
- Excellent oral and written communication skills, including the ability to present complex issues and data clearly and with impact.
- Previous team lead experience and a strong track record of leadership and team development.
- Recognized as a go-to person and subject matter expert for expert guidance, resolving complex issues, and driving team best practices.
Responsibilities
- Maintain professionalism and urgency while meeting client and participant expectations, including extensive contact with clients and Mercer consultants.
- Serve as a subject matter expert on clients’ plans and administrative procedures and as the key resource for day-to-day issues.
- Ensure the team delivers quality service and consistently meets accuracy and time standards.
- Direct the team in handling plan- or client-specific questions.
- Keep the team updated on client plan and benefit regulations, testing its knowledge through training and development.
- Manage client business processes and identify areas for continued improvement.
- Support more than one client team when project scope and complexity require it.
- Oversee the day-to-day management and development of clients and the team.
Benefits
- Professional development opportunities.
- Health and welfare benefits.
- Tuition assistance.
- 401(k) savings and other retirement programs.
- Employee assistance programs.
- May be eligible for performance-based incentives.
- Competitive total rewards package.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
