Senior Pension Administrator

Fidelity Investments•Westlake, TX

About The Position

Under minimal supervision, the Senior Pension Administrator processes moderate- to high-complexity calculations and transactions accurately and on time in a multi-client environment. The role uses Fidelity systems and client-specific databases to process employee information and financial transactions, and works with groups across Fidelity to support effective services for clients. The position uses defined-benefit and client-specific procedures to research and process calculations. It provides administrative and operational support to defined-benefit clients and plan participants, processes calculations and disbursement setups, interprets plan rules, builds calculation tools, and reviews participant requests and transactions. The administrator may contact participants by phone or through letters and forms, support client and internal audits, manually calculate and review pension benefits, test system upgrades and releases, and contribute to departmental projects.

Requirements

Bachelor’s degree or equivalent work experience; Mathematics, Finance, or Business is preferred.
Strong math, analytical, and intuitive skills, with the ability to build calculation tools.
Motivation and commitment to precision, with a positive, can-do work ethic.
Ability to work as a teammate while meeting individual timeliness and accuracy goals.
Ability to adapt to an evolving environment.
Strong organizational skills and attention to detail.
High integrity and discretion in handling confidential client data.
Initiative in solving problems and implementing solutions.
Ability to work independently.
Strong PC software skills, including Excel, Outlook, and Word.
Strong communication skills.

Nice To Haves

Defined Benefit knowledge and experience.

Responsibilities

Provide administrative and operational support to existing and new defined-benefit retirement plan clients and participants.
Process calculations and disbursement setups in accordance with timeliness and accuracy standards.
Review and triage participant requests, determine appropriate resolutions and routing, and manage and monitor workflows.
Interpret plan rules to ensure accurate calculations and disbursements, and build calculation tools.
Analyze and process transactions to meet quality standards for calculations, disbursements, and data updates.
Contact participants by phone, letters, or forms to explain calculations or resolve participant or client issues.
Support external client and internal audit requests by providing documentation, conducting research, and answering questions as a client and plan expert.
Manually calculate and review pension benefits for plan participants.
Support monthly testing of system upgrades and releases.
Participate in special departmental projects.