Peer Warmline Supervisor
Common Ground•Pontiac, MI
•Remote
About The Position
The Peer Warmline Supervisor is a strong, self-driven, dedicated leader who works fully remote, supporting Peer Warmline Specialists and facilitating the daily function of the line. This role is crucial for serving peers and ensuring the smooth operation of the warmline. Common Ground is a leading crisis intervention organization with over 50 years of experience helping individuals and families through various crises, including substance use, mental illness, and human trafficking.
Requirements
- Permanent year-round Michigan residency
- High School Diploma or GED equivalent
- MDHHS Certified Peer Support Specialist and/or Peer Recovery Coach
- Minimum 2 years paid work experience as an MDHHS Peer Support Specialist
- Minimum 1 year of supervisory experience
- At-home high-speed internet on a private network
- A private, HIPAA-compliant, dedicated office space
Responsibilities
- Login to helpline applications
- Ensure adequate coverage with scheduling and staffing
- Debrief with Peer Warmline Specialists at the end of each shift
- Implement and enforce policies, procedures, and protocols of the Peer Warmline
- Provide supervision and monitoring of calls
- Respond to and document incoming Peer Warmline calls/chats/texts when volume of calls is high
- Collaborate with other supervisors and leadership
- Maintain high level confidentiality while performing all duties
- Perform other duties as assigned
Benefits
- Generous Paid Time Off
- Shift premiums
- Employer-sponsored benefit and wellness plans (including 16% pay, Calm App, etc.)
- Competitive wages
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
