Peer Warmline Specialist - CPRC or CPSS

Common Ground•Pontiac, MI

1d•Remote

About The Position

The Peer Warmline Specialist is a strong, self-driven, dedicated individual who works fully remote providing peer support. This role requires self-discipline to work from home and a desire to serve peers. Common Ground is one of the top-ten crisis intervention organizations in the country, helping people move from crisis to hope for over 50 years. They assist individuals and families experiencing various crises, including suicide, substance use, human trafficking, and mental illness.

Requirements

Permanent year-round Michigan residency
High School Diploma or GED equivalent
MDHHS Certified Peer Support Specialist (CPSS) or Peer Recovery Coach Certification (CPRC) Required
Minimum 1 year paid work experience as a MDHHS Peer Support Specialist
At-home high speed internet on a private network
A private, HIPAA compliant, dedicated office space

Responsibilities

Login to helpline applications
Accept incoming calls, chats and/or texts
Support callers to develop their own coping skills and wellness plans
Connect callers to the MiCAL crisis line, as needed
Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
Document each encounter while in-call
Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support
Maintain high level confidentiality while performing all duties
Perform other duties as assigned