Peer Warmline Specialist - CPRC or CPSS

Common Ground • Pontiac, MI

1d • Remote

About The Position

The Peer Warmline Specialist is a remote position focused on providing peer support through phone calls, chats, and texts. The role involves helping callers develop coping skills and wellness plans, connecting them to crisis resources, providing information on community resources, documenting encounters, and maintaining confidentiality. This position requires a self-driven and dedicated individual who can work independently from home.

Requirements

• Permanent year-round Michigan residency
• High School Diploma or GED equivalent
• MDHHS Certified Peer Support Specialist (CPSS) or Peer Recovery Coach Certification (CPRC) Required
• Minimum 1 year paid work experience as a MDHHS Peer Support Specialist
• At-home high speed internet on a private network
• A private, HIPAA compliant, dedicated office space

Responsibilities

• Login to helpline applications
• Accept incoming calls, chats and/or texts
• Support callers to develop their own coping skills and wellness plans
• Connect callers to the MiCAL crisis line, as needed
• Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
• Document each encounter while in-call
• Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support
• Maintain high level confidentiality while performing all duties
• Perform other duties as assigned

Benefits

• Generous Paid Time Off
• Shift premiums
• Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc)
• Competitive wages

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees