Peer Warmline Supervisor
About The Position
The ideal Peer Warmline Supervisor is a strong, self-driven, dedicated leader who works fully remote, supporting Peer Warmline Specialists and facilitating the daily function of the line. If you are self-disciplined to work from home and wish to serve your peers, we invite you to apply! Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness, and more.
Requirements
- Permanent year-round Michigan residency
- High School Diploma or GED equivalent
- MDHHS Certified Peer Support Specialist and/or Peer Recovery Coach
- Minimum 2 years paid work experience as an MDHHS Peer Support Specialist
- Minimum 1 year of supervisory experience
- At-home high-speed internet on a private network
- A private, HIPAA-compliant, dedicated office space
Responsibilities
- Login to helpline applications
- Ensure adequate coverage with scheduling and staffing
- Debrief with Peer Warmline Specialists at the end of each shift
- Implement and enforce policies, procedures, and protocols of the Peer Warmline
- Provide supervision and monitoring of calls
- Respond to and document incoming Peer Warmline calls/chats/texts when volume of calls is high
- Collaborate with other supervisors and leadership
- Maintain high level confidentiality while performing all duties
- Perform other duties as assigned
Benefits
- Generous Paid Time Off
- Shift premiums
- Employer-sponsored benefit and wellness plans (including 16% pay, Calm App, etc.)
- Competitive wages
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
