Pediatric Dental Receptionist @ Main Street Children's Dentistry and Orthodontics of Naples

Dental Care Alliance•Naples, FL

3d•Onsite

About The Position

Main Street Children's Dentistry and Orthodontics of Naples is seeking a Pediatric Dental Receptionist in Naples, Florida, to join its clinical team. The role supports patients and staff by providing a high level of patient care and satisfaction in a team-based environment. The practice emphasizes comprehensive, personalized care, patient comfort, and advanced dental treatments. This position is suited to someone with a passion for customer service and a willingness to learn and begin a career in the dental field. The receptionist answers phones, responds to patient inquiries, schedules appointments, and helps patients complete treatment plans by arranging acceptable financial arrangements. The role also involves flexibility in handling requests and projects assigned by other staff members or the Office Manager.

Requirements

Exceptional customer service skills.
Experience answering telephones.

Nice To Haves

Experience working in a dental, medical, or other health-care office.
Knowledge of insurance plans, including HMO and PPO.

Responsibilities

Acknowledge, smile, and greet patients upon arrival and dismissal.
Respond to patient questions and concerns according to DCA policies.
Answer telephones.
Schedule appointments.
Maintain the appointment book.
Confirm appointments.
Follow up on no-shows and appointment cancellations.
Register patients on the sign-in sheet.
Post charges and payments to patient accounts.
Check voicemail daily.
Maintain a clean and friendly waiting area for patients.
Assist patients with completing treatment plans through acceptable financial arrangements.
Handle requests and projects assigned by other staff members or the Office Manager.