Pediatric Dental Receptionist @ Main Street Children's Dentistry and Orthodontics of Naples

Dental Care Alliance•Naples, FL

2d•Onsite

About The Position

Main Street Children's Dentistry and Orthodontics of Naples is seeking a Pediatric Dental Receptionist in Naples, Florida, to join its clinical team and support a high level of patient care and satisfaction in a team-based environment. The practice provides comprehensive, personalized care in a welcoming setting, with attention to patient comfort and advanced dental treatments. This position is suited to someone with a passion for customer service and a willingness to learn and begin a career in dentistry. The receptionist supports staff members and patients by answering phones, responding to inquiries, scheduling appointments, and helping patients complete treatment plans through acceptable financial arrangements. The role also involves flexibility in handling requests and projects assigned by other staff or the Office Manager.

Requirements

Exceptional customer service skills.
Experience answering telephone calls.

Nice To Haves

Experience working in a dental, medical, or other health-care office.
Knowledge of HMO and PPO insurance plans.

Responsibilities

Acknowledge, smile, and greet patients upon arrival and dismissal.
Respond to patient questions and concerns according to DCA policies.
Answer telephone calls.
Schedule appointments and maintain the appointment book.
Confirm appointments.
Follow up on missed or cancelled appointments.
Register patients on the sign-in sheet.
Post charges and payments to patient accounts.
Check voicemail daily.
Maintain a clean and friendly patient waiting area.
Support staff and patients, including assisting with patient treatment plans and acceptable financial arrangements.
Handle requests and projects assigned by other staff members or the Office Manager.