Pediatric Assistant Case Manager III, Healthy Young Minds

Sutter Health•Palo Alto, CA

11d•$35 - $49•Onsite

About The Position

The Assistant Case Manager III collaborates with physicians, psychotherapists, consulting psychiatrists, and other care team members to ensure appropriate levels of care and coordination for outpatient services. Reporting to the Healthy Young Minds Clinical Manager, the role works closely with patients, families, physicians, the interdisciplinary care team, schools, ancillary services, and community resources. Responsibilities include collecting and reporting patient functioning data and metrics, entering data into the patient care registry, communicating between collaborative care team members, directly contacting assigned patients and family members, and providing direct interventions—including crisis intervention and de-escalation when required. The anticipated schedule is 8:30 a.m. to 5:00 p.m. Monday, Tuesday, and Friday in San Carlos, and Wednesday and Thursday in Palo Alto. Schedule and work locations may change based on business needs. This is a regular, full-time position with 40 weekly hours and an eight-hour day shift, Monday through Friday. No weekend work is required. The role is non-exempt.

Requirements

An associate degree in a business- or health-related field; equivalent experience is accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Oral and written communication skills.
Interpersonal and time management skills.
Ability to work effectively and prioritize tasks in a fast-paced environment with rapidly shifting priorities and competing demands.
Ability to work independently with minimal direction.
Intermediate PC and word processing skills.

Nice To Haves

A bachelor's degree in social work, counseling psychology, or a related field is highly preferred.
Two years of recent relevant experience is highly preferred.

Responsibilities

Collaborate with physicians, psychotherapists, consulting psychiatrists, and other care team members to ensure appropriate levels of care and coordination for outpatient services.
Work with patients, families, physicians, the interdisciplinary care team, schools, ancillary services, and community resources.
Collect and report patient functioning data and metrics.
Enter data into the patient care registry.
Communicate between collaborative care team members.
Directly contact assigned patients and family members.
Provide direct interventions to patients and families, including crisis intervention and de-escalation when required.