Peer Specialist, Healthy Minds

Crisis Center of Tampa Bay•Tampa, FL

1d•Onsite

About The Position

The Peer Specialist provides assistance to participants and their families throughout implementation of the OnTrack service model. The role responds to clients in accordance with agency, contract, and program policies; advocates for family services and resources; and works with a multidisciplinary team to support participants’ needs and recovery goals. The position reports to the Healthy Minds Program Manager and, in that manager’s absence, the Clinical Director. The Peer Specialist connects participants with community resources and external services, supports care coordination, facilitates life-skills support groups, documents case activity, and completes mental health outcome forms. The role also conducts community outreach, participates in quality improvement and research activities, completes required training, and provides on-call coverage as assigned. Work takes place in an office, client homes, and other community locations, with daily local travel for client visits and occasional evening or weekend commitments.

Requirements

High school diploma or equivalent.
Certified Recovery Peer Specialist certification, or willingness to work toward and obtain certification within 120 days of hire.
Personal experience and firsthand knowledge of the symptoms, impact, and treatment of mental health challenges like those experienced by the target population.
Strong analytical ability and proficiency with applicable technologies and software.
Effective presentation, written, and verbal communication skills.
Knowledge of community resources.
Ability to collect and evaluate data and prepare reports relating to clients.
Ability to work independently and establish and maintain effective working relationships.
Ability to problem solve and organize and prioritize work.
Skill in operating Windows-based computer programs.
Knowledge of and compliance with HIPAA regulations and agency policies and procedures.
Ability to collaborate and build partnerships and work as a team member committed to the agency’s mission.
Ability to sit for sustained periods and communicate with and assess clients using verbal and nonverbal cues.
Ability to operate office equipment and use personal transportation for work-related travel.

Nice To Haves

Prior experience in peer-to-peer mentoring.
Bilingual Spanish/English.

Responsibilities

Respond to clients using agency, contract, and program policies and procedures.
Advocate for services and resources for families.
Assist with and participate in research activities required for grant sourcing and proposals.
Conduct outreach to community partners to inform them about the Healthy Minds program.
Involve staff and stakeholders in the performance quality improvement process and use data to improve services and outcomes.
Complete required OnTrack training, with a focus on the Peer Specialist role.
Comply with CFBHN fee-for-service requirements.
Work effectively as part of a multidisciplinary team to ensure consumers receive needed services.
Coordinate with staff to identify appropriate community resources and assist consumers in accessing them, advocating for consumers when necessary.
Link clients with external programs and services, including health services, recreational activities, childcare, financial assistance, housing, employment resources, support groups, and transportation.
Assist in obtaining releases of information to request records and communicate with additional providers, supporting collaboration and continuity of care.
Document case activity promptly in accordance with program and funder policy.
Complete mental health outcome forms as determined by the program manager.
Provide support to participants and their families.
Assist consumers in articulating recovery goals, determining treatment objectives, and acquiring and using skills to achieve individual recovery.
Facilitate support groups that help participants develop life skills.
Consult with other staff to review cases and develop effective strategies for interacting with consumers.
Meet productivity standards set by the agency and program supervisor.
Provide on-call coverage as assigned.
Participate in staff meetings, supervision, workshops, and training as requested.
Maintain confidentiality of all consumer-related information.
Perform other duties assigned by the Healthy Minds Program Manager or Clinical Director.
Travel locally for client visits and attend meetings, training, or other activities as required.