Pediatric Assistant Case Manager III, Healthy Young Minds

Sutter Health•Palo Alto, CA

8d•Onsite

About The Position

The Assistant Case Manager III collaborates with physicians, psychotherapists, consulting psychiatrists, and other care team members to ensure appropriate levels of care and coordination for outpatient services. Reporting to the Healthy Young Minds Clinical Manager, the role works closely with patients, families, physicians, the interdisciplinary care team, schools, ancillary services, and community resources. The position includes collecting and reporting patient functioning data and metrics, entering data into the patient care registry, facilitating communication among collaborative care team members, directly contacting assigned patients and family members, and intervening with patients and families, including crisis intervention and de-escalation when required. The anticipated schedule is 8:30 a.m. to 5:00 p.m. Monday, Tuesday, and Friday in San Carlos, and Wednesday and Thursday in Palo Alto. Schedules and work locations may change based on business needs. This is a full-time, regular, non-exempt position with 40 weekly hours.

Requirements

Associate's degree (AA) in a business- or health-related field, or equivalent experience in lieu of the degree.
One year of recent relevant experience.
Oral and written communication skills.
Interpersonal and time management skills.
Ability to work effectively and prioritize tasks in a fast-paced environment with rapidly shifting priorities and competing demands.
Ability to work independently with minimal direction.
Intermediate PC and word processing skills.

Nice To Haves

Bachelor's degree in social work, counseling psychology, or a related field.
Two years of recent relevant experience.

Responsibilities

Collaborate with physicians, psychotherapists, consulting psychiatrists, and other care team members to coordinate appropriate outpatient care.
Work with patients, families, physicians, the interdisciplinary care team, schools, ancillary services, and community resources.
Collect and report patient functioning data and metrics.
Enter data into the patient care registry.
Communicate between members of the collaborative care team.
Contact assigned patients and family members directly.
Provide direct intervention with patients and families, including crisis intervention and de-escalation when required.