Young Adult Housing Case Manager

Cocoon House • Everett, WA

2d • $21 - $23 • Onsite

About The Position

The Young Adult Housing Case Manager works in Journeys, a permanent supportive housing program that provides 20 leased units to people experiencing homelessness who are ages 18–24 at intake. The case manager supports tenants in maintaining housing, building independent-living skills, pursuing self-identified goals, and developing support networks outside Cocoon House. Case management is voluntary for tenants, so the role calls for creativity and thoughtfulness in encouraging participation in skill-building and other services.

The position provides client-driven support across areas such as basic needs, life skills, education, employment, health, mental health, and substance use. It also supports tenants’ education and employment plans through assessments, coaching, referrals, workshops, and connections to community resources. The role is on-site in Everett, Snohomish County, and is listed as Tuesday through Saturday, 11:00 a.m. to 7:00 p.m.; flexibility is required, including at least one weekend day and some earlier days as needed.

Starting wages are $21–$23 per hour, depending on shift. A $1.50-per-hour differential is available for multilingual skills with additional paperwork.

Requirements

• Strong organizational and time-management skills.
• Dedication to advocating for and working with individuals experiencing homelessness and instability.
• High school diploma, GED, or high school equivalency.
• Must be at least 21 years old.
• At least one year of experience working with youth or young adults experiencing homelessness.
• DCYF background clearance.
• Acceptable driver’s abstract with no more than two violations within the last three years.
• Valid driver’s license, auto insurance, and reliable transportation.
• Flexibility to adjust the schedule to meet client needs, including occasional weekend or evening work.
• Commitment to serving, supporting, accepting, and collaborating with people across the races, ages, genders, backgrounds, political opinions and beliefs, sexual orientations, criminal histories, citizenship or marital statuses, and religious beliefs described in the posting.
• Ability to communicate effectively with internal and external clients; hear voices and alarms; read and comprehend a variety of materials; and operate a phone and computer and record information for files and logs.
• Ability to lift up to 50 pounds and run up and down indoor and outdoor stairwells in an emergency; ability to go up and down stairs.

Nice To Haves

• Lived experience is strongly encouraged.
• Bilingual applicants are strongly encouraged to apply.
• Multilingual skills may qualify for a pay differential, with additional paperwork.

Responsibilities

• Assist tenants in maintaining housing, including following lease requirements and maintaining their units.
• Provide client-driven case management to help tenants set and pursue goals, develop skills, meet lease requirements, build independent-living skills, and establish external support networks.
• Conduct assessments of outcomes and goals at tenant entry, during their stay, and at exit; complete required paperwork and data entry accurately and on time in compliance with database standards.
• Collaborate with the Program Manager to provide community events, tenant council, and life-skill activities at least twice a month.
• Maintain professional boundaries while fostering a supportive community environment.
• Complete daily log notes to support consistent communication between staff.
• Attend required program, agency, and community meetings.
• Maintain tenant confidentiality.
• Perform light cleaning in communal areas, including vacuuming, sweeping, mopping, and removing trash.
• Assess residents’ education levels, career interests, and skill gaps.
• Develop personalized education and employment plans with realistic goals and action steps; monitor progress and adjust plans as needed.
• Help residents explore educational options, including GED preparation, vocational training, and college enrollment.
• Coordinate, schedule, and facilitate educational-institution information sessions on-site and off-site.
• Coordinate, facilitate, or schedule weekly or monthly workshops and training on job skills, including resume writing, interviewing, and job-search strategies.
• Provide one-on-one coaching in communication, problem-solving, organization, and time management.
• Coordinate access to computer labs, libraries, and online resources for job searching and skill development.
• Support residents’ financial literacy, budgeting, and healthy financial habits.
• Maintain an up-to-date directory of educational institutions, employment agencies, and community support services.
• Connect residents with resources and guide them through applications, financial aid, and tutoring access.
• Help residents access transportation, childcare, and other resources needed for education and employment goals.
• Advocate for residents’ rights and needs with employers and educational institutions.
• Seek out and build relationships with new community partners.

Benefits

• Medical, dental, and vision health options with employer contribution.
• 403(b) retirement plan with agency match.
• 21 days of PTO accrual in the first year.
• 10 agency-recognized holidays.
• Multilingual pay differential opportunities.
• Paid training and testing, including CPR/first aid, food handler’s permit, blood-borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED