PCI Compliance Specialist, PDS Program

VikingCloud

7d•$16 - $18•Remote

About The Position

The PCI Compliance Specialist works on VikingCloud’s Compliance Support Team, which provides customer service to clients through prompt, courteous, detailed, and empathetic support. The role helps merchants maintain compliance with the Payment Card Industry Data Security Standard (PCI DSS), which is intended to reduce risk and protect payment card information. The position supports customers across phone, live chat, email, and back-office ticket channels. It guides users through the PCI-DSS compliance process and helps them access, navigate, and troubleshoot VikingCloud’s online platform. The specialist is expected to resolve issues accurately and efficiently, document customer interactions, handle escalations professionally, and meet performance, service-level, and quality standards. The role is remote in Illinois, Georgia, Wisconsin, or Texas, with working hours of 9:00 a.m. to 5:30 p.m. Central Time. Compensation is $16.00–$18.00 per hour depending on location and experience, plus a bonus. VikingCloud offers medical, dental, vision, and other benefits.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a call center customer support role.
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
Collaborative, upbeat, and customer-focused approach.
Clear communication and active listening skills.
Professional phone presence and strong soft skills.
Attention to detail and ability to handle multiple tasks.
Sound decision-making and problem-solving abilities.

Responsibilities

Provide customer support through inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution.
Guide users through the PCI-DSS compliance process with clear, step-by-step instructions.
Help customers access, navigate, and troubleshoot the online platform while minimizing disruption to their operations.
Use knowledge bases, tools, and other resources to analyze and independently resolve complex issues.
Collect, verify, and apply relevant information to prioritize first-contact resolution.
Identify and communicate opportunities to streamline processes, recommend improvements, or escalate trends affecting efficiency or compliance.
Manage workload independently without direct supervision while maintaining productivity and accuracy.
Handle escalations and difficult conversations professionally, focusing on resolution and company policies.
Document customer interactions thoroughly and accurately in internal systems, following established protocols and compliance requirements.
Meet or exceed performance metrics, service-level standards, and quality expectations across support channels.