PC Technician 26-40

Illinois Attorney General • Springfield, IL

11d • Onsite

About The Position

Provides professional IT support to all staff by configuring, installing, and maintaining PCs, laptops, peripheral hardware, and software. Helps troubleshoot user needs and user documents, and supports operating system upgrades and re-installations. Installs and upgrades network client software and maintains inventories of PCs, peripherals, and software. Diagnoses network, software, hardware, and operator problems, recommends or performs minor remedial actions, and coordinates repairs with external contractual IT vendors. Installs replacement parts, upgrades equipment, and orders supplies for new PC and peripheral installations. Maintains data line location records and helps troubleshoot line problems. Answers user questions through the help desk and provides on-site support to staff. The position requires in-office attendance and operates from 10:00 AM to 6:00 PM.

Requirements

• Associate’s degree in computer science or a related field and one year of experience in a technical field, or an equivalent combination of training and experience.
• Strong oral and written communication skills.
• Good customer service skills and phone etiquette.
• Physical ability to lift 50 pounds or more.
• Attendance is an essential function of the position.
• Ability to maintain satisfactory working relationships with other employees and the general public.

Nice To Haves

• Experience creating and maintaining accounts using Active Directory and Microsoft Exchange.

Responsibilities

• Configure, install, and maintain PCs, laptops, peripheral hardware, and software.
• Help troubleshoot user needs and user documents, and support operating system upgrades and re-installations.
• Install and upgrade network client software.
• Maintain PC, peripheral, and software inventories.
• Diagnose network, software, hardware, and operator problems; recommend or perform minor remedial actions, or coordinate repairs with external contractual IT vendors.
• Install replacement parts, upgrade equipment, and order supplies for new PC and peripheral installations.
• Maintain data line location records and help troubleshoot line problems.
• Answer user questions through the help desk and provide on-site support to staff.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree